KHMER CONTENT MODERATOR - Relocate in Malaysia

Khmer Customer Support

Relocate to Malaysia

Overvie

wContent moderator jobs continue to be on the rise as the online world never stops needing content moderation

.A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website's guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand

.
Qualificatio

nsEducation backgroun

d:• Bachelor's Degree or at least Diploma or equivalent in any disciplin

e.• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehensio

n)
Work experien

ce:• Minimum of 6 months work experience in customer support in any indust

ry.• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related fi

eld• Call centre experience is not a must but would be a distinct advanta

ge.
Required Interpersonal Ski

lls:• Passionate about communication and interacting with people is key to success in this

role• Able to receive continuous feedback and work in a fast-paced working environ

ment• Positive attitude and willingness to learn and go the extra mile for self-improve

ment• Good reasoning and analytical sk

ills• Able to demonstrate critical thinking, a proactive atti

tude• Must be able to speak, read and write the required language to sup

port
Technical Sk

ills:• Minimum typing speed of 40wpm with a 90% accuracy s

core.• Computer literate and fully conversant in Microsoft Windows and Microsoft O

ffice
Responsibi

lities(May perform other duties as requested that may not be specifically addressed in this doc

• ument)
  Assist our community and help resolve inquiries empathetically, accurately and
• on timeBecome and remain knowledgeable about social media products and community st
• andardsMake well balanced decisions and personally driven to be an effective advocate for our co
• mmunityStrong interpersonal skills, verbal and written communication skills and most importantly
• empathyDisplay a strong bias to doing what's right for our community in supporting social media's
• missionInvestigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive
• contentRespond to user inquiries with high quality, speed, empathy and a
• ccuracyUse market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community o
• f usersGather, analyze and utilize relevant data to develop ways to improve the overall user experience on t
• he siteEnforce social media Terms of Use by carefully monitoring reports of abuse on t
• he siteReview the reported content within agreed turnaround times and standards of
• qualityIdentify inefficiencies in workflows and suggest so
• lutionsRecognize trends and patterns, and escalate issues outside the company policy to the
• glo