The KYC team is dedicated to maintaining security and trust by implementing robust customer and business verification procedures, conducting thorough risk assessments, and upholding regulatory standards while facilitating seamless, compliant cryptocurrency transactions. The KYC Associate performs initial customer verification processes, handles document validation, and conducts basic identity checks while maintaining compliance with standard KYC protocols and regulatory requirements
Key Responsibilities:
- Perform the customer onboarding process based on company policies, procedures, and regulations, especially AML requirements and standard
- Perform the due diligence on new customers by requesting the KYC information, documentation, review, and verification of received documentation
- Evaluate existing high-risk customer accounts according to established company policies, procedures, and regulations
- Handle customer requests to increase their daily limits as per company policies
- Maintain regular contact with customers both voice and non-voice support to keep customer profiles updated with excellent customer experience
- Perform daily operational tasks by complying with the company policy
- Perform any additional tasks concerning KYC
Required Qualifications:
- Bachelor's degree in any field (Knowledge and Skills)
- Minimum 1 year of experience in KYC, credit analysis, fraud management, or any related role (Knowledge and Skills)
- Good verbal and written communication skills in both Thai and English (Knowledge and Skills)
- Excellent communication and explanation skills (Knowledge and Skills)
- Good analytical and problem-solving skills with keen attention to detail (Problem-Solving) + (Knowledge and Skills)
- Flexible working hours with 5 working days a week (Willing to work on rotating shifts including weekends and public holidays) (Timeframe for Delivering Results)
- Comfortable working in a fast-paced and ambiguous environment (Knowledge and Skills)
Nice to have:
- Experienced in cryptocurrency, banking, online payments, exchanges, or trading
- Good understanding of KYC/AMLO requirements
- Work experience in a high-growth startup or tech company
- Proficiency in computer literacy skills, especially Google Sheets and Excel
