Summary
Duties andResponsibilities:
Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Learning & Development Director Area.
- Updating ofpersonal training history files of all employees inco-ordinationwith the Human Resources Director.
- Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
- Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Director.
- Orders andorganizesdistribution of Training Certificates.
- Ongoing informationofarising problems or conflicts within the departments on a confidential basis.
- Evaluates customer needs from feedbackofthe guest questionnaires and compiles relevant measures for correction or improvement.
Compilescourse/training requirements.
- Compiles andestablishescourse/training control instruments.
- Compiles hotel inspection reports, on the job observance.
- Ensures proper course material and updated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
- Counselling of supervisors/employees in training matters (How to Train, etc.).
- Establishes monthly reports according to Hotel's/regional office requirements.
- Maintains a monthly overview of course breakdown and attendance.
- Coordinatesupdating ofpersonal files of employees together with the Human Resources Director.
- Keeps the library updated and cares that the Hotel always disposes of proper andgood qualitycopies. Controls the inventory on a regular basis.
- Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.
Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).
- Conducts coordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
- Ensures that departmental training schedules areestablishedevery six months in advance.
- Coordinates training activities with Learning and Development Area
- Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in coordination with the Human Resources Director).
- Ensures the general orientation during the introduction of new employees.
- Provides support and supervises the activities of the departmental Godfathers andchecks regularlythe proper introduction of new employees.
Qualifications
- Bachelor's degree in HR, Hospitality Management, Business Administration, or related field.
- Minimum 3-5 years of experience in Learning & Development, preferably in hospitality.
- Strong training facilitation, coaching, and presentation skills.
- Experience in designing and implementing learning and development programs.
- Good communication skills in English and Thai.
- Proficient in Microsoft Office and learning technologies.
- Passionate about people development and continuous learning.
