Provide end-to-end expertise and guidance on business processes and process innovation, from both functional and technical perspectives
Create features and user stories with clear acceptance criteria, scenarios, and business/technical value estimates for product backlog items
Support the Product Manager in developing and maintaining the product backlog and required business capabilities, including improvement opportunities
Engage all stakeholders (business, technical, product owner) to ensure alignment at every level; prepare business analysis artefacts including process maps, design flows, specifications, and wireframes
Deliver valuable insights across the full project lifecycle — from business case through blueprinting to go-live — drawing on prior implementation experience
Lead gap analysis to identify functionality requiring further configuration or additional solutioning
Conceptualize functional analysis and business process modelling in relation to key results and targets, maintaining a cross-sectional view of functional needs
Identify and drive process efficiencies; monitor and apply regulatory and legal changes affecting business processes and system functionality
Contribute to the design and testing of reports, interfaces, forms, and conversions, including validation and reconciliation of data conversions
Coach and challenge testing strategy, execution, documentation, and quality assurance throughout
Act as subject matter expert exploring new applications, often as an early adopter of emerging technologies
Drive transformation toward a more agile operating model — enabling faster time to market, better quality, and greater efficiency
Mentor junior Business Analysts, providing guidance on business, functional, technical, and personal development
What You'll Bring
8+ years of business process improvement experience, with an agile mindset grounded in applying agile principles of business analysis to real outcomes
Experience in manufacturing, retail, fashion, or FMCG preferred, along with knowledge of Manufacturing Technology disciplines including Manufacturing Operations Management (MOM) and Manufacturing ERP
Experience with AX Dynamics ERP across:
Master planning and scheduling
Product information management
Master planning
Inventory management
Production control
Strong proficiency in Business Analysis Planning and Monitoring, Elicitation and Collaboration, and Requirements Lifecycle Management
Expertise in Strategy Analysis, Requirements Analysis and Design Definition, and Solution Evaluation
Excellent communication skills, with strong analytical thinking and problem-solving ability
Client-facing skills, including the ability to analyze complex problems and influence/negotiate with stakeholders
Independent, initiative-taking, and structured, with a strong ability to drive progress and meet deadlines
Ability to create and clearly communicate product vision and backlog to stakeholders and team members alike
Strong understanding of technology platforms and trends, with the ability to activate technical expertise across the organization
Solid grasp of agile methods and processes, capable of advising agile project teams on opportunities, impact, and risk — including technical and architectural debt
Strong business acumen and political astuteness, with the ability to act diplomatically and sensitively across cultural contexts
Professional Business Analysis certification (e.g., CBAP) and/or SAP certification would be an advantage
