About The Team
The Collection Manager is responsible for leading and scaling the company's debt collection operations. This role involves developing and implementing effective collection strategies, including outsourcing and litigation processes, building and managing a large collection team, optimizing operational efficiency through system development, and ensuring compliance with all relevant regulations. The manager will also collaborate with regional collection and risk teams, manage budgets, and develop incentive schemes and commission structures, as well as allocation and outsourcing strategies to maximize recovery rate performance and minimize losses.
Job Description
- Team Leadership and Management: Lead and manage a large collection team, ensuring effective performance and development.
- Collection Strategy Development and Implementation: Design and implement comprehensive collection strategies, including pre-due, post-due, outsourcing, and litigation processes, to maximize recovery rates.
- System Development and Optimization: Lead the development and implementation of in-house collection systems to improve operational efficiency.
- Budget and Headcount Management: Develop and manage headcount and budget plans, ensuring cost-effective achievement of company goals.
- Performance Analysis and Reporting: Analyze performance data and generate reports to track key collection metrics and drive continuous improvement.
- Incentive Scheme and Commission Development: Design and implement effective incentive schemes and commission structures to motivate the collection team.
- Allocation and Outsourcing Strategy: Develop and implement strategies for debt allocation and outsourcing to optimize collection efficiency.
- Training and Quality Assurance: Establish robust training and quality assurance frameworks to maintain high collection process standards.
- Regulatory Compliance: Ensure all collection activities are compliant with relevant laws and regulations.
Requirements
- Education: Bachelor's degree in Business Administration, Finance, or a related field (Master's degree preferred).
- Experience: Proven experience in debt collection management, preferably in a fast-paced environment, including experience in outsourcing and litigation processes, and development of incentive schemes and commission.
- Skills: Strong leadership, analytical, communication, and data analysis skills, with knowledge of relevant collection regulations, litigation processes, and incentive scheme design.
- Personal Attributes: Results-oriented, strategic, adaptable, and ethical.
- Performance Metrics: Collection recovery rates, operational efficiency, budget adherence, team performance, and regulatory compliance.
- Familiarity with CRM software is a plus.
- Ability to adapt communication style to meet diverse customer needs.
