Company Description VGotthis Marketing Private Limited is a marketing and client-focused services company dedicated to helping brands grow through strategic, creative, and execution-driven solutions. The organization partners with clients across industries to design and deliver campaigns that improve customer engagement and business outcomes. Teams collaborate closely with clients to understand their goals, craft tailored strategies, and provide end-to-end support. The work environment values ownership, transparency, and measurable results. Professionals joining the company will get opportunities to lead impactful projects and build long-term partnerships.
Role Description
- The Lead/Manager – Client Servicing will manage key client accounts, ensuring smooth day-to-day communication, delivery, and satisfaction.
- This full-time, on-site role in New Delhi involves acting as the primary point of contact for clients, understanding their business objectives, and translating them into clear briefs for internal teams.
- The role includes planning and overseeing campaigns, coordinating with creative, and operations teams, and monitoring performance against agreed timelines, budgets, and KPIs.
- The person in this position will proactively identify, upsell and cross-sell opportunities, prepare and present proposals, and support negotiations to drive revenue growth.
- Responsibilities also include maintaining accurate documentation, reporting on account health, mentoring junior team members, and contributing to new business pitches and presentations.
Required Skills
- Strong client-facing capabilities, including Client Services and Client Relations, with a proven ability to build trust and long-term partnerships.
- Demonstrated focus on Customer Satisfaction and Customer Service, with experience managing expectations and resolving issues promptly.
- Excellent Communication skills, both written and verbal, for client presentations, internal coordination, and documentation.
- Experience in business development, including opportunity identification, proposal creation, and supporting contract discussions.
- Background in marketing, advertising, or related domains, with an understanding of campaign lifecycle and performance metrics.
- Strong organizational, multitasking, and stakeholder management skills, with the ability to lead projects end-to-end.
- Prior experience of working with Corporate Clients is essential
Qualifications
- Bachelor's degree in Marketing, Business, Communications, or a related field; advanced qualifications are an advantage.
Experience
- Minimum 2 years of experience in a client servicing or account management leadership role within an agency or marketing services environment .
