Asia Thailand LIXIL (Thailand) PCL. Employee Assignment Not remote Full Time 1 September 2026
Job Summary
This position is a self-motivated professional and experienced Customer Care Leader to lead the team of passionate after sales service team towards delivering excellent customer service and achieving the overall business goal of being the Best in Service for LIXIL Thailand. Major key responsibility entails training, motivation, and provision of leadership to the after sales team whose main objective is to provide high quality customer service and maximize profi t through increased patronage and revenue from sales of products and services.
Responsibilities
- Implement strategies effective for ensuring a satisfi ed clientele and increased returns
- Train, motivate, and lead after sales teams to achieve set objectives and targets
- Maintain strong contact with dealers/customers/consumers to obtain customer feedback regarding product/service quality.
- Develop/coach the team to confi dently assist customers/dealers in resolving issues and complaints concerning purchased products or services.
- Build and establish good work relationships with customers and dealers to facilitate increased patronage and revenue.
- Organize promotional and marketing campaigns to create awareness and product publicity
- Supervise the operations of after sales teams to ensure set targets are met.
- Experienced in working with hybrid models – full time service team with outsourced contractor to improve service commitment nationwide and cost balancing on the P&L.
- Initiate services and programs that can continue to alleviate the LIXIL after sales service branding eg, maintenance care program, extended warranty program, etc.
Qualifications
- Bachelor's Degree or higher in Science, Engineer, MBA or related field. Having the engineering equipment and spare parts management would be the advantages. Prior experience in a management field, preferably customer relationship management
- Demonstrate strategic thinking, Strong business acumen, negotiation, customer services, high problem solving and influencing skills.
- Strong leadership, coaching and strategy implementation, interpersonal communications and coordinating the activities of the team to ensure customer satisfaction and improved sales
- Commercial oriented with strong analytical skill and provide business strategy to drive the growth and profi tability (4P, competitor). Problem solving skills to support the team to ensure increased customer satisfaction and repeat revenues.
