Learning & Quality Administration

Additional Information

Job Number25181599

Job CategoryHuman Resources

LocationThe Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330VIEW ON MAP

ScheduleFull Time

Located RemotelyN

Position Type Non-Management

Learning & Quality Administration

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Scope Summary

• The Learning & Quality Administration role is a key enabler of organizational excellence, providing strategic administrative support for training and quality initiatives. This position ensures smooth coordination of learning activities, accurate documentation, and compliance with established standards. The role partners and engages with internal stakeholders to drive innovation, develop talents, and enhance operational excellence. Responsibilities include supporting data analysis to enable continuous improvement in service and operational performance, managing training schedules, maintaining records, assisting with quality assurance and documentation, and complying with quality assurance expectations and standards.
• Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Perform other reasonable job duties as requested by Supervisors.
  
  

Duties & Responsibilities

• Training & Quality Coordination
• Strategically plan and schedule training programs to align with business priorities.
• Maintain accurate attendance records and ensure timely updates in training and quality databases.
• Support compliance with internal and external learning requirements.
• Quality Documentation & Standards
• Prepare and update service evaluation reports and quality service checklists.
• Monitor training and compliance status and proactively follow up on improvement actions.
• Organize and maintain documentation for internal reviews and external assessments.
• Data Analysis & Consultative Insights
• Collect, consolidate, and analyze quality-related data, including guest feedback on various platforms, service evaluation scores (LQA, Forbes, GXP), and audit results.
• Identify trends and performance gaps to support strategic decision-making.
• Develop dashboards and reports that translate data into actionable insights for continuous improvement.
• Stakeholder Engagement & Support
• Collaborate with department heads to ensure smooth execution of training and quality initiatives.
• Provide logistical and administrative support for learning programs, including venue setup and materials preparation.
• Serve as an advisor to stakeholders on best practices for talent development and operational excellence.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of the product, service levels, and overall satisfaction.
  
  

Job Knowledge, Skills & Abilities

Analytical Skills

Decision-Making

Learning Agility

Problem Solving

Data Interpretation Interpersonal Skills

Collaboration & Team Work

Diversity & Inclusion Relations

Persuasion Skills

Customer Service Orientation Communications

Verbal Communication

Active Listening

Applied Reading

English Language Proficiency

Professional Writing

Personal Attributes

Integrity & Confidentiality

Positive Demeanor

Dependability

Initiative & Proactiveness

Adaptability

Creativity

Stress Tolerance Organization

Planning & Organizing

Multi-Tasking

Time Management

Attention to Detail Leadership Skills

Driving Innovation

Inspiring Continuous Improvement

Coaching, Mentoring, Training

Stakeholder Engagement

Administration

Maintaining Accurate Records

Managing Compliance Documentation with ethical standards

Handling Confidential Information Computer Skills

Microsoft Office Skills

Data Visualization Tools

Ability to leverage digital tools and emerging technologies to enhance efficiency

QUALIFICATION STANDARD

Education : Bachelor's degree in Business Administration, Hospitality Management, Human Resources, or a related field

Related Work Experience : At least 1 year of related work experience in training administration, exposure to data analysis and reporting for luxury hospitality quality standards (e.g., LQA, Forbes) or operational performance, or a similar role within hospitality or service industries. Fresh graduates with a hospitality background are welcome to apply

Language Skills : Strong command of English (written and spoken); additional language skills are an advantage.

Supervisory Experience : No supervisory experience

License or Certification : None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand a collection of Europe's most celebrated and iconic properties serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.