Destination Thailand is seeking a passionate and detail-oriented Leisure Travel Planner to join our team. If you love creating unforgettable travel experiences and have a knack for designing tailor-made itineraries, this is your chance to share the magic of Amazing Thailand with the world.
About the Role
As a Leisure Travel Planner, you will be responsible for corresponding with agents, preparing proposals and quotations, and coordinating with internal departments and business partners to ensure seamless reservations. You'll act as a trusted advisor to clients, crafting personalized travel packages and ensuring every detail runs smoothly.
Key Responsibilities
- Respond to and manage incoming travel requests in a friendly and efficient manner.
- Design and prepare customized itineraries and holiday packages based on client preferences and budgets.
- Manage reservations for hotels, suppliers, restaurants, and all services included in itineraries.
- Ensure all travel arrangements, passenger details, and logistics are accurately updated in the operating system.
- Provide excellent communication and customer service throughout the planning process.
- Maximize revenue through up-selling and recommending tours and services.
- Handle guest complaints professionally and promptly.
- Coordinate with internal departments to ensure smooth operations.
- Manage payments, deposits, and invoicing in collaboration with the Accounting Department.
- Achieve a high conversion rate from enquiries to bookings.
Qualifications & Experience
- Bachelor's degree or diploma in Tourism, Hospitality, Business, or Languages (preferred).
- Strong command of written and spoken English; additional languages are an advantage.
- In-depth destination and product knowledge of Thailand.
- Previous experience in reservations, quotations, or travel consultancy.
- Experience with FIT and GIT reservations preferred.
- Familiarity with UK, USA, European, and Latin American markets is an advantage.
- Knowledge of travel operating systems (Travel Studio, Tourplan, or similar) is a plus.
Skills
- Excellent organizational and time management skills.
- Strong customer service orientation and interpersonal skills.
- Ability to work under pressure and prioritize tasks effectively.
- Computer literacy (MS Office and travel-related software).
- Passion for travel and enthusiasm for showcasing Amazing Thailand.
Why Join Us
At Destination Thailand, you'll be part of a dynamic team dedicated to creating memorable journeys for travelers from around the globe. This is an exciting opportunity to grow your career in the travel industry while sharing your love for Thailand's culture, heritage, and beauty.
