About Aspire Lifestyles Thailand
Aspire Lifestyles Thailand is a global leader in concierge and lifestyle services. We support high net worth individuals by providing personalized, premium services ranging from restaurant and hotel bookings to complex travel planning and exclusive lifestyle experiences worldwide.
Customer Service - Lifestyle Concierge (English Skills)
Important Notice For Candidates
The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge service, including:
Before applying, please ensure you fully understand the following working conditions:
This role operates on a shift schedule (5 working days per week).
No fixed weekends off workdays may fall on weekends and public holidays.
Must be able to work night shifts (minimum 5 night shifts per month).
100% on-site at GPF Witthayu Towers No WFH.
Responsibilities
- Handle customer requests on behalf of our clients via phone, email, and/or chat.
- Research and fulfill requests in areas such as dining, entertainment, travel, sports & recreation (including golf), shopping, and unique requests.
- Provide accurate and timely responses to inquiries and complaints.
- Ensure compliance with contractual scope of services and communicate limitations in a positive manner.
- Participate in meetings and training sessions to stay updated on client requirements.
- Use web-based and computer-based programs to manage customer data and process requests.
- Adhere to company and client policies when interacting with customers.
- Protect all customer personal data and escalate any incidents when necessary.
- Meet or exceed program performance metrics (attendance, quality, etc.).
Candidate Requirements
- Bachelor's degree in any field (New graduates are welcome!).
- More than 2 years of customer service or call center experience is a plus.
- Fluent Thai speaker with a good command of English.
- Interest in global lifestyle trends (shopping, sports, culture, travel, etc.).
- Enjoy problem-solving and providing excellent customer service.
- Strong organizational and administrative skills.
- Location: GPF Witthayu Towers https://g.co/kgs/8ob4j7
Benefits & Welfares
- OT, Night Shift Allowance, Transportation Allowance
- Work on shifts that are flexible for life.
- Provident Fund 7.5 - 15% ()
- 24 . 72
- 10 15
- 100% 600,000
