Job Description
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
We currently are recruiting for a team of Backend officer (limit Increase)
Responsibilities
What will you do Using your superior communications and relationship building skills, coupled with your strong investigation and analytical skills you will:
- Proceed with income calculation processes for Limit increase, Pre-authorization and Credit Risk assessment.
- Manage departmental reporting.
- Manage shared mailbox and case distribution to relevant team in timely manner.
- Support team checking complete documents received from customers or other business units for Limit increase and Credit Risk assessment.
- Perform business form, consent enrollment for Limit increase and Credit Risk assessment.
- Manage departmental inventory management, supplies & services procurement, and other administrative support tasks.
- Manage end-to-end letter including Limit allocation.
- Manage retrieval of original documents from warehouse.
- Manage data/document storage and destruction according to Personal Data Protection Act.
- Handle Card members enquiries or refer Card members quickly and efficiently.
- Maintain and update Card members file accurately on timely basis.
- Ensure adherence to regulations, all processes comply with company, Credit department policy and procedure.
- Strict adherence to compliance and relevant laws applicable to the market.
- Handle any job assignments from Leaders.
Qualifications
- Bachelor's degree in business administration, Finance or Accounting
- 1-2 years of experience as an Admin assistant and familiar with office management and technologies.
- Computer literate with proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Emotional intelligence with service minded and good team player.
- Work under pressure on limited time
- Able to work in multi-tasking
- Excellent organizational, administrative, and interpersonal skills
- Good self-discipline, able to work to deadlines
- Good communication skills in English.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
