About The Role
We're growing our customer support team and looking for a Live Chat Support Specialist to handle incoming customer inquiries through live chat quickly, accurately, and professionally. This is a fully remote position, ideal for candidates who are comfortable working on a rotational shift schedule and have strong written communication skills.
Responsibilities
- Respond to customer questions and requests via live chat in a timely and effective manner
- Handle multiple live chat conversations simultaneously
- Prioritize customer satisfaction with a solution-oriented approach
- Follow company procedures and quality standards
- Report recurring issues and customer feedback to relevant teams
- Adhere to the assigned shift schedule and attendance requirements
Requirements
- Prior experience in a call center, customer service, or live chat support role (1+ year preferred)
- Ability to work rotational shifts, including nights, weekends, and holidays
- Based in Thailand, with reliable equipment and internet suitable for remote work
- Good written English (additional languages are a plus)
- Strong typing speed and multitasking ability
- Patient, solution-focused, and able to handle pressure well
- Basic proficiency with computers/software (CRM, ticketing systems, etc.)
What We Offer
- Competitive salary package
- Training and development support
- Dynamic, international team environment
