Location Overview
Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand's first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and nature will come together to tell a new Aman story, one entwined with the exceptional legacy of Thailand's revered Nai Lert family.
Responsibilities
General
- Greet all arriving guests and visitors warmly at the hotel entrance.
- Offer assistance with opening car doors and escorting guests towards the lobby.
- Provide directions and assistance to guests in a professional and courteous manner.
- Maintain a strong presence at the entrance, ensuring a welcoming and secure atmosphere.
Operational
- Ensure that only guests with confirmed reservations are granted access to the hotel.
- Politely redirect walk-in guests, explaining the hotel's reservation-only policy.
- Assist guests with luggage handling and coordinate with the Bell team when necessary.
- Communicate guest arrivals and special requests to relevant departments, such as Concierge, Guest Relations, and Housekeeping.
- Monitor guest arrival patterns and inform the Lobby Supervisor of any unusual situations.
- Ensure the entrance area remains clean, organized, and always welcoming.
- Support security by being vigilant and reporting any suspicious activity.
- Provide immediate assistance to guests in case of emergencies or special needs.
- Coordinate with transportation services for smooth guest arrivals and departures.
Performance Goals
- Maintain a high standard of guest engagement; ensuring warm professional greetings.
- Adhere to the guest access policy; ensure compliance without compromising service excellence.
- Exhibit proactive problem-solving skills; enhance guest experience.
- Maintain clear effective communication with the Lobby Supervisor and relevant teams.
- Demonstrate keen awareness of guest needs; respond promptly to special requests.
Qualifications
- Minimum 1 year experience in hospitality, customer service, client service fields.
- Experience with Opera PMS
- Knowledge of other foreign languages would be an advantage.
