Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Control Tower Operations & Visibility Support
- Monitor day to day transportation/shipments, identifying delays, exceptions, and risk triggers.
- Escalate disruption issues and support corrective actions to maintain service levels.
Digital Tools & Process Improvement
- Maintain regional dashboards and key performance indicators (OTD, OTIF, exceptions, detention/demurrage trends).
- Work with procurement, customer operations, carriers, 3PLs, and trade compliance to resolve operational issues.
- Support root cause analysis and contribute to preventive action improvements.
- Utilize visibility platforms (e.g., FourKites, Project44) and transportation systems (TMS/OTM) for shipment monitoring.
- Support data quality validation and identify workflow gaps that impact visibility.
- Participate in digitalization initiatives, including basic workflow automation and system testing.
- Partner with the Logistics COE on improvements that enhance operational accuracy and data consistency.
Operational Excellence
- Assist in maintaining regional KPI reporting, trend analysis, and weekly performance reviews.
- Support smalltomedium improvements that reduce exceptions, improve carrier performance, or enhance customer delivery.
- Contribute to peakseason readiness and scenario planning activities.
Qualifications
REQUIRED:
- Bachelor's degree in Supply Chain, Logistics, Business, or related field (or equivalent experience).
- At least 3 years of experience in logistics, transportation, or supply chain operations.
- Experience in AI, dashboards (Power BI, Excel, or similar tools)
- Experience working with carriers and 3PL partners.
PREFERRED:
- Familiarity with visibility tools (FourKites, Project44), TMS/OTM, and ERP systems.
- Strong analytical and problemsolving skills.
- Excellent written and verbal communication skills. Proficiency in English required.
- Ability to work collaboratively in a multinational team environment.
- Strong organizational and project management skills.
- Passion for continuous learning and professional development.
SKILLS:
- Intermediate proficiency in Excel, Power BI, or Tableau.
- Experience with automation tools or workflow scripts a plus.
- Strong communication, collaboration, and detail orientation.
- Data Analytics & Reporting - Use dashboards (Power BI, Excel, or similar tools) to conduct trend analysis and support operational decisions.
- Technical & Core Competency Requirements - AIDriven Visibility, uses visibility tools and GenAIenabled alerts to identify disruptions and support exception management.
- Predictive Automation -Supports MLbased predictive interventions and automated workflows to reduce manual exceptions.
- CrossFunctional Collaboration -Partners with transportation, planning, trade compliance, customer operations, and carriers for issue resolution.
- Data Analytics -Uses dashboards and KPIs to perform basic trend analysis and support operational decisions.
- EndtoEnd Visibility -Monitors shipment milestones across systems and escalates delays according to SOPs.
- Scenario Planning -Supports simple digital-twin or whatif analysis for operational planning.
- Risk Management -Identifies common logistics risk triggers and applies standard mitigation procedures. Highlight performance patterns, exceptions, and opportunities for improvement.
Additional Information
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