Maintain order management operations by monitoring stuck orders that impact order status and cash flow, reducing buyer contacts, and resolving over-SLA orders.
Monitor, investigate, and resolve logistics system issues and operational tickets raised by cross-functional stakeholders (CS, RR, Food, and WH) to ensure smooth logistics operations.
Maintain and configure logistics system settings based on requirements from internal and external stakeholders to support stable operations, streamline processes.
Requirements
Minimum of 2 years experience in Customer Service, Order Management, Logistics Operations, E-commerce Fulfillment, or Operations Support.
Skilled in managing complex and high-stakes customer cases involving Shopee buyers, sellers, and users.
Strong analytical, problem-solving, and negotiation skills with the ability to manage critical situations effectively.
Excellent coordination and communication skills across teams and with stakeholders.
