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1. Handle operational activities (Inbound, Outbound, Return and Inventory), and reporting (Operation reports) and send to customer on regular basis
2. Assist the CS Supervisor, Operations Manager in circulating Customer's Requests / Complaints to concerned department
3. Coordinate with all departments for information consolidation to respond back to customer
4. To be Customer Service to support Call Management team
5. Coordinate with warehouse operation supervisor on KPI improvement
6. Report on work progressing and all issues to Supervisor, Operations Manager in order to work for protection /solution
7. To circulate information from forwarded emails to concerned departments as allowed by superior.
8. Coordinate ISO system implementation and monitoring
9. To attend all safety related training programs and implement accordingly
10. To wear PPE all the time with care.
11. To follow all safety rule, regulation, instruction, order or measures relating to working safety
12. To follow Quality Policy, Healthy & Safety Policy and Environment Policy
13. To report and escalate any accident, incident or hazard found to the superior without delay.
14. To perform as required by company's OHS policy and procedures.
15. To practice the annual emergency and evacuation plan as required
16. To perform other jobs as assigned by superior.
DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year
Job ID: 145366445