Loss Prevention Specialist

Duties & Responsibilities

General Outline

Performs duties and responsibilities commensurate with assigned functional area within a department which may include, but are not limited to, any combination of the following tasks:

• Assist in the development, implementation and maintenance of Loss Prevention processes which include shrinkage control, cycle count analysis, action plans design per store and the country.
• Conduct investigations after incident occurrence and handle related reporting and corrective follow up in line with the corporate policy and local country laws.
• Monitor compliance with established safety policies, procedures and standards, and the implementation of accidents prevention techniques.
• Conduct daily weekly, monthly and random store audits including safety inspections, as well as communicate Loss Prevention and security reports/results to Management.
• Assessing and highlighting areas of business exposure by geography, business format in context of country, products & local legislation etc.
• Perform spot checks on stores to monitor schedules and evaluate potential risks during non-conventional working hours such as weekends, evenings, before opening, after closing, during stock counts.
• Coordinate Loss Prevention related trainings for Store Managers, Assistant Manager, Section Manager, Cashiers and Retail Assistant, and conduct a variety of training classes.
• Health & Safety/Store Security:

- Security Devices in the store are fully functioning:

o CCTV

o TYCO Security Systems: Cash Desk, Entrance, Fitting Rooms

o Door Control

o Back Areas

o Fire Exits

- Shop Floor alarms Found shrinkage impact. Work on Action Plan with store management team.

- Store Control Door

Processes and Controls

• Reinforce and monitor the stock movements processes in the store to improve the stock accuracy. Training and processes reinforcement based on KPI's* tracking:
• Delivery & Transfers between stores processes. Logistics Stock Management & Processes (Deliveries & Transfers Between store
• Stock Movements Management: Removal from Sales, Faulty Stocks
• Theft Alarms Processes
• Local Warehouse And logistics management and SOP
• HI-POS:
• Draft, Implement and reinforce Security SOP based on the business needs.
• Analyse HI-POS operations processes to ensure effective and immediate actions are taken when operational inconsistencies are observed.
• Technology:
• Support on Pilot Stores and new processes implementations roll outs
• Knowledge on all the store devices
• RFID
• E-Commerce:
• Store Processes: Online Inventory and extra online. E-commerce returns management.
• Logistics Processes.

Deliverables

Timely weekly/monthly submission of following reports:

Store Audits Reports

Stores Action Plans based on:

o Inventory results

o Stock Management and POS inconsistencies

o Safe Funds Management

o External theft

Update Logistics inconsistencies and deliveries differences

Updates on stores performance following store audits and actions set.

Analyze and address errors on weekly/monthly Inventory team reports:

o Faulty Items

o Theft. Bookkeeping: Investigations and actions taken.

o Transfers and Delivery processes and Confirmations

o Uniforms

Health & Safety

To ensure good housekeeping is maintained throughout all areas in the store.

To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and Company procedures to overcome them.

To promote work routines and environment to enhance the welfare of the Teams.

To actively communicate with the General services team to ensure maintenance issues are reported and incidences sorted.

Management

• Effective, consistent and regular communication with other Store Manager and Brand Managers.
• Drive all aspects of the KPI report to meet targets and plan accordingly with the rest of the management team.

Personal Development/ Qualities

• To have and maintain at all times competent knowledge thru regular training for staff
• Quality leadership skills to lead the staff to perform to their fullest potential
• To possess effective communication skills and team spirit between Inventory, Internal Audit, Retail and other department's staff and management
• Build and maintain good rapport with staff and customers

Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct

Minimum Qualifications and Knowledge:

Good knowledge of the company, the brand, and the store they are applying for.

Experience managing a fast-paced retail operation or outstanding performance and accomplishment

Passion for people and processes. Systematic organized approach to work. Knowledge and experience in organizational effectiveness and operations management.

Knows how to drive sales and can provide examples.

Team management experience essential.

Skills & Attitude

Forward planning skills

Strong organizational and time management skills

Always orientated to meet targets

Flexibility and problem-solving ability

Has initiative to identify problems and opportunities to be proactive

Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances.

Self-motivated and ability to motivate others.

Tenacious and resilient

Ability to lead by example, motivate and develop employees.

Ability to work autonomously and as part of a team.

Excellent communication skills.

Minimum Experience: +15 years of relevant experience