Loyalty Performance Executive

Job Description

The Loyalty Performance Executive supports daily operations, reporting, and campaign execution for the Minor DISCOVERY loyalty program. The role assists with performance monitoring, training coordination, and content accuracy across platforms. The ideal candidate is analytical, detail-oriented, organized, and committed to developing a long-term career in the hospitality and loyalty field.

Operational Support

- Support daily loyalty operations to ensure smooth execution of program activities.

- Maintain accuracy of campaign setup, content updates, and system records.

- Assist in documenting SOPs, training materials, and onboarding guides.

Performance Reporting

- Prepare regular performance reports using Excel and data dashboards.

- Track KPIs and highlight trends, issues, or areas for improvement.

- Support quarterly performance audits and incentive tracking.

Training & Onboarding Support

- Assist in preparing training materials and coordinating monthly training sessions.

- Support new hotel onboarding activities and ensure accurate capture of required information.

Campaign & Communication Support

- Assist in preparing Promotional Loading Instructions (PLI) for campaigns.

- Coordinate internal updates to ensure accurate and timely communication.

- Support review of marketing materials to ensure consistency and accuracy.

Qualifications

- Bachelor's degree in Marketing, Communications, Hospitality, Business, or related field.

- 1-2 years of experience in marketing, data analysis, digital operations, or hospitality (internships accepted).

- Strong Excel proficiency, including pivot tables and VLOOKUP/XLOOKUP.

- Detail-oriented with strong organizational and time management skills.

- Good communication skills and ability to coordinate with cross-functional teams.

- Analytical mindset with ability to interpret data and produce clear reporting.

- Willingness to learn, adapt, and grow within a dynamic environment.

Preferred Competencies

- Passion for hospitality and customer experience.

- Positive, resilient mindset with willingness to take initiative.

- Ability to work accurately under tight timelines.

- Basic experience with CMS platforms or dashboards is an advantage.

Growth Opportunities

- Hands-on exposure to loyalty operations, reporting, and campaign management.

- Potential career progression into Analyst or Assistant Manager roles.

- Development through training, cross-functional projects, and regional/global collaboration.