PURPOSE OF THE ASSIGNMENT
Ensure an optimum result of the (technical) organisation at the specified station and satellite station(s).
MAIN INTERFACES
Internal:
- Cabin Crew
- Flight Crew
- Service Manager
- Support Unit LMI
- Maintenance Control Centre
- Area Maintenance Manager Asia
- (Area) Controller
- (Area) HR Manager
- (Area) ICT Manager
External:
- Local authorities
- (Technical) representatives of airlines.
KEY RESPONSIBILITIES
1. Technical Handling
- (to organize inspections, maintenance, testing and checks on KLM or third-party aircraft's according to the rules and procedures)
- Sourcing applicants (internal/external, direct/via agents), screening applicants, preparation of selection process, coordination and participation in interviews, facilitating final decision and preparation of the employment offer.
- Co-ordinates the technical handling requirements
- Meets punctuality targets
- Ensures environment, labour, health and safety policies are followed
- Takes charge in cases of Aircraft On the Ground situations
- Ensures the concerning staff is working in accordance with EASA part-66, KLM and other operator procedures
- Organizes and monitors the technical performance of the station and staff including TCP.
- Provides all necessary management information.
- Organizes all local support processes (facilities, tools and equipment and technical documents, permits etc.)
- Informs all applicable departments about technical incidents and other important matters
- Ensures quality standards required
- Organize and supervise all internal and external audit programs including audit closure reports
- Perform aircraft handling activities as required by the applicable rosters
- Provides area relief to stations in region
- Acts as Ground Engineer
2. Staff
- (is responsible for staff at the station (and satellite stations(s) if applicable)
- Stimulates and motivates staff
- Supports and coaches Mechanics and Ground Engineers in their development
- Performs staff appraisals
- Recruits new staff in accordance with job criteria and competencies.
- Deals with staff grievances and disciplinary issues and liaises with local HR
3. Budget
- (is responsible to realize the financial and quality targets agreed upon)
- Translates production area objectives into station objectives
- Realizes targets agreed upon and improves the efficiency.
4. Customer Satisfaction
- Establishes and maintains relations with local airline representatives to discuss a.o. technical performance
- Identifies bottlenecks in customer satisfaction and implements actions to improve.
The responsibilities and tasks of the position are not limited to the above mentioned and change might occur in concert with direct Manager.
KNOWLEDGE, EXPERIENCE AND COMPETENCIES
Knowledge and Experience:
- Comparable to Dutch HBO-level
- Thorough knowledge of and experience with Line Maintenance processes and customer demands
- Knowledge of Human Factors
Behavioral Competencies:
- Building and Maintaining Relations
- Commercial Orientation
- Concern for Excellence
- Initiative
- Management Control
- Providing Direction
- Valuing Diversity
At Air France-KLM, we are an equal opportunity employer. The Group is committed to combating all forms of discrimination and promoting equal opportunities in our hiring practices and throughout the employee journey. We strive to promote diversity as reflected in society, and to ensure equal opportunities among all staff.
We regret to inform you that only shortlisted applicants will be contacted. Thank you for your interest in Air France KLM.
