Manager, Engagement and Operations Support

This role manages the effective implementation and governance of subsidy schemes by driving stakeholder engagement, operational alignment, process improvements, audit readiness, and management reporting.

·       Drive stakeholder engagement with service providers and fund administrators through briefings to address operational issues, provide scheme refreshers, and strengthen client-centric service delivery across subsidy schemes under Grants Division.

·       Coordinate cross-functional stakeholders, including Operations, Policy, QSM and frontline teams, to align priorities, resolve issues, and support smooth implementation of scheme requirements and changes.

·       Strengthen shared operational understanding and end-to-end scheme execution by reviewing SOPs and Operating Frameworks to ensure alignment with policy intent and operational practicality.

·       Provide weekly caseload and performance insights to support daily case assignment, optimise workload distribution, and identify processing trends or bottlenecks for management action.

·       Strengthen operational governance through monthly internal processing audits, risk and exception tracking, and timely follow-up on corrective actions.

·       Coordinate and support quarterly and annual internal and external audits by ensuring timely preparation, documentation, and follow-through.

·       Translate policy intent into execution-ready processes by mapping workflows, improving operational clarity, and supporting consistent implementation.

·       Develop dashboards and management reports to track workload, service performance, audit outcomes, and operational trends for leadership visibility and decision-making.

Job Requirements

• Degree in business, finance, accounting or a related field, with 10 years of operational experience and 2 years of managerial experience
• Proficiency in Microsoft Outlook, Excel, Word and PowerPoint.
• Experience in managing policy makers and strong stakeholder management is essential.
• Experience in grants administration, financial compliance, or audit-related work is preferred.
• Strong analytical and numerical skills to review claims, track fund utilization, and ensure accuracy in financial records.
• Strong analytical capabilities with the ability to navigate complex operational and policy considerations and manage multiple priorities effectively
• Excellent interpersonal, communication, and stakeholder management skills, with the ability to collaborate across functions
• Ability to think proactively to address operational issues and propose suitable solutions.
• Meticulous, adaptable, and able to thrive in a fast-paced environment