Lead and optimize the end-to-end Order-to-Cash (OTC) process across regions, ensuring efficiency, accuracy, and compliance. Drive standardization, automation, and continuous improvement to enhance customer experience, reduce costs, and improve cash flow.
Responsibilities
- Develop and enforce global OTC policies, standards, and best practices
- Oversee master data governance and integrity
- Drive process improvements with cross-functional teams (Sales, Finance, SSC, Logistics, IT)
- Monitor KPIs, track performance, and implement improvements
- Support rollout of new processes and ensure adoption across business units
- Partner with IT on system enhancements and automation
- Act as OTC SME; provide guidance, training, and support
- Stay updated on industry trends and identify improvement opportunities
Qualifications
- Bachelor's in Business, Finance, Accounting or related field (Master's preferred)
- 810 years OTC experience, including 35 years in leadership
- Strong track record in process improvement and performance delivery
- Excellent stakeholder management and communication skills
- Strong analytical, strategic, and customer-focused mindset
- PMP or process improvement certification is a plus
- Fluent in English; able to work across time zones and travel as needed
