Provide personalized support and coordination of medical services to patients. Ensure seamless coordination of medical services between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers. To drive utilization of preferred partners services and increase customers satisfaction.
- Coordinate patient care, including scheduling appointments, managing referrals, and communicating with healthcare providers.
- Coordinate cashless admissions with healthcare facilities in a timely manner and maintaining accurate records of arrangements.
- Provide accurate information and guidance on insurance coverage, pre-authorisation requirements, policy benefits and exclusions.
- Facilitate communication between customers, agents, healthcare providers including hospitals.
- Collaborate with internal teams to ensure seamless service delivery.
- Handle complex, urgent, and service recovery cases with empathy professionalism, and sound judgement to deliver positive customer outcomes.
- Maintain comprehensive and accurate documentation of customer interactions, case updates, and service arrangements.
- On call standby to attend to incoming cases after office hours on rotation basis.
- Minimum 5 years of experience in healthcare or insurance industry will be advantageous.
- Strong understanding of healthcare processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to empathize with patients and families.
- Strong problem-solving and analytical skills, with ability to think critically and creatively.
- Strong organizational and time management skills.
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Singapore
