This role is with KPMG Global Services Delivery Platform, Advisory, Managed Services Team.
The role requires presence in office (onsite) on all 5 days, and to be able to operate between 2-1030 PM (IST) shifts.
Responsibilities:
- Manager– Service delivery your responsibilities will be working with team of consultants and associate consultants for executing projects on behalf of international KPMG teams and clients.
- Experience running Finance & accounting teams in India, supporting clients in the US The ability to engage and communicate with clients, onshore stakeholders, engagement teams and KGS Management along with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led large teams in an operation environment.
- In addition, the role will be required to build an understanding of various technology platforms used to support the client delivery with a focus on process standardization and improvement to ensure our services are delivered to a high quality at low cost.
- The role will involve working with several internal functions, so the ability to proactively build and maintain internal networks will be key to the success of the role.
- The job responsibilities include: Lead & manage processes for the client, ensuring effective operational delivery to customers Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews Build strong relationships with senior stakeholders onshore, KGS Leaders across different service lines and KGS Senior Management within MS.
- Maintenance of Service Levels of the team and by overall engagement encompassing productivity, quality-based outcomes, thus, ensuring high level of customer service at all times
- Transition and project set-up in KGS, working in collaboration with internal, onshore and client stakeholders, involving key aspects viz. resourcing, technology set-up, knowledge transfer etc., and leading project to BAU mode in smooth and seamless manner
Requirements:
Educational qualifications
- Must be a qualified CA/CPA
Work experience:
- Min 8-10 yrs in an operational environment, with at least 5 years spent in leading Operations. Experience running Finance & accounting teams in India, supporting clients in the US.
- Reconciliation tools & experience a must, especially Blackline
- Strong knowledge of reconciliation tools, accounting principles, and financial reporting
- Excellent communication, analytical problem-solving skills
- Experience in shared services or outsourcing environments, especially in the Insurance, Banking and Asset Management industry is preferred
- Executive presence, able to interact directly with clients
- Audit experience a plus.
- Strong presentation skills and ability to engage senior stakeholders
- Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes
