Role Overview:
As the Manager of Operations Key Account for Thailand, you will be at the forefront of ensuring operational excellence and client satisfaction for our key accounts. This position requires a detail-oriented individual with strong operational expertise, exceptional communication skills, and the ability to effectively manage relationships with key customers. Your primary responsibility will be to oversee the day-to-day operational activities, address client needs proactively, and collaborate closely with internal teams to deliver high-quality services.
Key Responsibilities:
- Manage the operational aspects of key accounts, ensuring the highest level of service delivery and client satisfaction.
- Serve as the primary point of contact for key clients, understanding their operational requirements, and addressing any issues or concerns in a timely and effective manner.
- Collaborate closely with internal teams, including operations and customer service, to develop and implement operational strategies that meet client needs and objectives.
- Monitor and analyze key account performance metrics and KPIs, identifying opportunities for improvement and implementing corrective actions as necessary.
- Conduct regular operational reviews with key clients to assess performance, review service level agreements, and identify opportunities for optimization.
- Coordinate with cross-functional teams to ensure smooth execution of operational processes, including freight handling, customs clearance, and transportation.
- Act as a liaison between clients and internal teams, facilitating communication and ensuring alignment on operational requirements and expectations.
- Stay abreast of industry trends, regulatory changes, and market developments to inform operational strategy and decision-making.
Qualifications:
- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- Minimum 7 years of experience in operational roles within the freight forwarding industry, with a focus on key account management.
- Strong understanding of operational processes, procedures, and best practices within the logistics industry particularly for high-tech clients.
- Excellent leadership and communication skills, with the ability to motivate and inspire cross-functional teams to achieve operational excellence.
- Customer-centric mindset with a focus on delivering exceptional service and value to clients.
- Strong problem-solving skills with the ability to analyze complex issues, develop solutions, and drive continuous improvement.
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Fluency in English.
