Lead monthly/weekly performance deep dives (first mile, sortation, linehaul, last mile).
Build and maintain KPI dashboards, variance analysis, and root cause reviews.
Translate data into actionable insights for senior leadership.
P&L Deep Dive & Cost Analysis
Conduct CPP (Cost per Parcel) and RPP (Revenue per Parcel) deep dives at network level.
Support EBIT bridge analysis with Finance Business Partner (FBP).
Provide scenario and sensitivity analysis to assess cost/revenue impact of operational changes.
3PL Performance Management
Monitor and review 3PL SLA compliance across the network.
Work with Partnerships team to identify underperforming subcontractors and recommend improvement/exit plans.
Develop scorecards and review cadence for 3PL governance.
Claims & Loss Management
Oversee parcel claims, loss, and damage analysis across the network.
Identify root causes and design corrective actions in collaboration with Ops and HSSE.
Ensure claims/losses are reflected in P&L tracking and partner discussions.
Customer Promise & Priority Delivery
Monitor adherence to customer promise SLAs (standard delivery, priority, same-day).
Provide insights on promise slippage and partner with Ops to implement fixes.
Support new service launches (e.g., priority delivery, scheduled delivery).
Shipping Fee & Rate Card Analysis
Lead analysis of shipping fee rate cards across Lazada Platform, 3PV (Third Party Volume), FBL (Fulfilled by Lazada), and MCL (Multi-Channel Logistics).
Partner with commercial & finance teams to review competitiveness vs cost-to-serve.
Provide recommendations for rate adjustments, promotions, and subsidy impacts.
Market & Competitor Insights
Conduct industry outlook and market intelligence to identify external trends impacting logistics.
Perform competitor benchmarking (pricing, service models, cost structure).
Provide insights to guide Lazada's strategic positioning in SEA logistics.
Job Requirements
Bachelor's degree or higher in Business, Finance, Industrial Engineering, Supply Chain, or related field.
58 years of experience in data analytics, performance management, finance, or logistics operations.
Strong understanding of P&L, CPP/RPP, cost-to-serve, and logistics economics.
Hands-on experience with SQL
Excellent communication skills with ability to present insights to senior leadership.
Strong problem-solving mindset with ability to balance operational detail and strategic view.
Experience in 3PL governance, claims/loss analysis, or market research is a plus.
