Manager, Property Operations

Key responsibilities are to:

I. Deliver a full scope of property and facilities management services to all in-country data centre sites. Lead a team of in-house staff and outsourced vendors to provide efficient and effective property management services comprising of both hard and soft services.

II. Being a subject matter expert in property and facilities management, ensuring operational practices are performed at the highest level of professionalism, while meeting the customers needs, and ensuring security system achieve 100% uptime.

III. Lead problem solving, fault finding and route cause analysis for all property, facilities and security related issues and acting as the primary interface with the local vendor partner, customer and BDC management. Position requires hands-on on day-to-day operations especially during problem/system trouble shooting.

IV. Work requires strong formal conduct of operations skills, technical knowledge, personal accountability, and flawless execution of work activities commensurate with a highly critical environment and associated expectations for exceptional customer satisfaction and confidence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Developing positive relationships with customer. He/she will be the single point of contact for customer and BDC management to call upon for any property and facilities management matters under his/her charge.
• Responding to problems and concerns that are recurring or of a sensitive nature; enforcing rules and regulations. Ensure planned preventative and corrective maintenance activities are delivered to plan, on time and within budget, with particular emphasis on critical maintenance, fire impairment and EHS policies.
• Recruitment, training, scheduling, and evaluating property maintenance and supporting property management personnel in handling challenging work matters.
• Must be conversant in property/building upgrading, rectification, repairs and modification works (e.g. roof water proofing, building repainting, replace raised floor system). Ability to develop scope of works, call for tender/quotations (i.e. cost negotiation, KPI, terms and conditions), oversee project work execution including site inspection to ensure good workmanship, review as-built documentation and formulate maintenance program for your team operations.
• Researching new programs or processes to improve quality/costs of work execution. Developing and implementing recommendations to position our facilities at their highest and best use.
• Implementation of all required practices mandated by local government regulatory/authorities (e.g. Code of Practice) to ensure full compliance including interfacing with governmental regulatory agencies, as necessary, to ensure compliance with various code/building requirements.
• Deliver all tasks for customers service level agreement and are in compliance at all times, the SLA covers such as security incident to be escalated to customer within 15 minutes upon reported, written incident report issue within 24 hours, etc.
• Vendors contract management Establish regular meeting (quarterly) with vendor to review vendor performance and effective vendor management to resolve any disputes arising from non-compliance.
• Responsible for both soft and hard services soft services include but not limited to general cleaning, specialize cleaning for data centre, physical security guard management, landscaping, pantry services, etc. Hard services include but not limited to security system (CCTV, card access, etc.), elevators (cargo & passenger), loading dock system, car park gantry and auto-gate system, all building fabric works, etc.
• Develops, reviews, and approves construction and maintenance work script by Change Management. Ensure proper implementation of Change Control Application/Change Request or work method statement including LOTO (log out/tag out) required under Change Management Work Flow Process for assigned facilities and systems.
• Administrating all contract services relating to the operation and maintenance of the property and facilities including janitorial, security, landscaping, exterior maintenance, water treatment, as well as other related to property related services.
• Develop MOP, SOP and ERP for the property and facilities service delivery under his/her management.
• Identify safety hazards, report and liaise with HSE Manager to remediate such hazards to ensure that our coworkers and customers work in a safe environment. Work safety is a key area of focus such as ensuring engineering team put on proper PPE while carrying out their works and comply with safety work rules. Work closely with HSE Manager to implement, administer, and manage the safety training program.
• Developing an annual consolidated property/facility budget, including direct and indirect contract service expenses, preventative maintenance costs, critical spares provision, capital expenses and items, etc.
• Prepare comprehensive facilities / premises monthly reports for customer and internal management reporting.
• Performing multiple feasibility analysis, and complex cost benefit analysis. Assist with the carrying out of Building System Health Reports
• Develop routine annual maintenance plans and capital plans which would include planning for infrastructure upgrades, equipment replacements and building modifications to ensure the buildings future capabilities are maintained.
• Provide technical input and support to facility projects and modifications, including construction support, commissioning, and final acceptance, as applicable.
• Ensure all records and compliance documentation for all function operations are maintained and up to date, including security services drawings and single-line diagrams as well as documentation mandated for the purpose of maintaining regulatory compliance with State or Local law.
• Maintain effective communication with operation team, customers and vendors.
• Support critical operations team by providing necessary reporting (i.e. security) for consolidation to ensure timely submission of reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer. Be familiar with our contracted SLA with customer and ensure full compliance at all time.
• Liaison person with consultant and auditor for ISO and other company certifications.
• Must be willing to attend after office hours and public holiday, 24 x 7 available on-call. Under emergency situation return to Data Centre to conduct fault investigation.

REQUIREMENTS

• Proficient in English and Thai. Ability to write and review good quality detailed work scripts, MOP, SOP, monthly service report and incident report. Chair meeting and give presentation to customers either on phone or in person, conduct training and deliver speech to internal group of staff.
• Good knowledge of all laws that govern building management and maintenance, including building safety, emergency evacuation and environment protection.
• Minimum professional diploma OR bachelor degree in building science/Building or Facilities Management or relevant studies. Diploma holder with min. 12 years relevant experience or bachelor degree with min. 8 years relevant experience. At least 5 years leadership (senior executive/managerial) role, preferable with good experience in managing security.
• Excellent tenant management relationship skills, ability to effectively respond to complex inquiries or complaints from customer and management.
• Experience in change control management processes is an added advantage
• Ability to solve complex problems and provide innovative solutions
• Has knowledge of financial terms and principles, forecasting, and budget development.
• Proficient in computer applications and software, including commercial computerized maintenance management systems, work order management system, Microsoft Word, PowerPoint, and Excel