Serve as the primary liaison on behalf of Head of General Operations, between General Operations and Commercial / Cross-Functional teams, coordinating efforts across multiple functions to ensure alignment and operational synergy
Lead the planning, execution, and delivery of high-priority cross-functional projects within General Operations, ensuring they meet business objectives, timelines, and quality standards.
Design and implement streamlined, centralized operational frameworksincluding data collection, reporting, and analysisthat improve process efficiency, accuracy, and scalability.
Drive the development and maintenance of integrated dashboards and reporting platforms, consolidating diverse data sources to provide actionable insights and enhance transparency for stakeholders.
Plan, prepare, and facilitate monthly operations huddles and management meetings, synthesizing key performance data and operational updates into clear, strategic communications.
Identify operational bottlenecks and risks impacting execution and front-line teams; lead root cause analysis and collaborate with stakeholders to design and implement effective solutions.
Build strong, consultative partnerships with Category Managers, Category Directors, Regional, and other functional leaders to ensure smooth operational workflows, resolve challenges proactively, and support the successful execution of core operations & activities
Job Requirements
Proven aspiration for full career ownership within an e-Commerce environment, demonstrating strong commitment to growth and development in this sector.
Minimum of 5 years of relevant experience in operations, project management, or commercial roles, preferably within e-Commerce or related industries.
Demonstrated adaptability and openness to change, with a proactive, hands-on approach to navigating and driving unconventional solutions in a fast-paced environment.
Self-motivated and eager to learn continuously, with a strong desire to grow professionally and achieve personal excellence.
Resilient problem-solver with a track record of effective leadership and the ability to manage challenges constructively under pressure.
Agile and influential collaborator who thrives in team settings and cross-functional environments; excellent interpersonal skills with the ability to engage and communicate effectively at all levels.
Passionate and knowledgeable about diverse product categories in the local market, with established networks and key contacts across international and local brands and retailers being a strong advantage.
Proficient in English (verbal and written communication); fluency in Chinese (Cantonese or Mandarin) is a plus.
Comfortable managing multiple simultaneous projects, demonstrating creativity, organizational skills, and meticulous attention to detail.
Strong analytical mindset with a deep appreciation for data-driven decision-making, particularly in relation to P&L management and category performance analysis.
Proficient user of Microsoft Office tools, especially Word, Excel, and PowerPoint, with the ability to create impactful reports and presentations.
