AtHowden Maxi Insurance Broker Co.,Ltd , we pride ourselves on being a broker with a difference. Our principles help us stand out, while driving us to always try harder for our clients.
Primary Responsibilities
- Responsible for ensuring that all existing and new client requirements and expectations are fulfilled in terms of delivery, timeliness, efficiency and quality.
- Maintain existing client records and organize client file.
- Leverage customer research and end-to-end customer journeys to provide strategic leadership for the customer base.
- Analyze and implement sales and marketing strategies by demonstrating leadership to guide the team in achieving company goals and objectives.
- Enable cross-functional collaboration by working with all areas of the organization and partnerships to make customer-driven decisions and provide strategic and functional problem analysis and resolution.
- Strengthen customer relationships with prospects, insurers, reinsurers, and key target clients and sponsors.
- Lead the team and relevant parties in planning and implementing processes aligned with company objectives over time.
- Collaborate with and facilitate interactions among customers, internal staff, teams, insurers, reinsurers, related parties, sponsors, partners, and shareholders.
- Improve overall process setup, ensuring that associates have the best tools to perform their jobs and that the organization remains focused on efficiency and productivity.
- Carry out any additional assignments from superiors or shareholders.
Job Qualifications
- 10 years of insurance brokerage experience with proven expertise in specialty and property & Casualty.
- Excellent communication and interpersonal skills, consistently applied in client relations and stakeholder management.
- Managerial experience with extensive customer knowledge, leading teams and driving service excellence.
- Industry knowledge, strategic planning expertise, and proven ability to oversee overall service delivery.
- Strong analytical and strategic skills, applied to complex insurance cases and operational improvements.
- Highly energetic personality that motivates people, with the ability to execute and implement change effectively across organizations.
- Thai Nationality only
