Job Description:
- Implement projects/assignments related to network maintenance, upgrade, scaling, etc.
- Monitor network uptime and performance, security, redundancy
- Install, configure and maintain switches, routers and servers.
- Test new features and products, document test cases and results
- Resolve service problems by providing the best solution to internal teams and customers.
- Simulating live network topology in lab and troubleshooting issues
- Maintain applications including regular backups, high availability, latest version and security
- Flexible to work at any hours as per business requirements.
- Updating job knowledge by participating in educational opportunities; maintaining personal networks.
- Maintaining SOP for all troubleshooting and problem resolution steps
- Enterprise customers escalations management and interaction for troubleshooting and handling of issues.
SKILLS & EXPERIENCE DESIRED:
- 10+ yrs of experience in NOC Support or networking related profile
- Manage end to end BNG operation & Projects.
- BNG Vendor management.
- Capacity & Feature planning.
- Crisis/Disaster management
- BNG security.
- Cross functional coordination.
- New BNG Product / Solution evaluation & Implementation.
- Hands-on for multiple BNG products : Huawei , Nokia
- Decrease manual effort & reduce FR through automation.
- Arrange training for new product & work towards team skill improvement.
- Vendor Escalation & Outage restoration
- SOP/MOP/NW diagram review and update
- Working on changes and incidents for all BNG issues.
- Team Management
- Process Evaluation & Improvements
- Flexible to different working hours & late hours migrations
- Understanding of AAA workflows & solutions along with integration with BNG and complete eco-system.
