Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you'll get to
-We are seeking a highly motivated and results-driven Key Account Manager to join our team and manage key customer accounts. This is a critical role that will involve building and nurturing strong relationships with high-value customers, ensuring their satisfaction, and driving business growth within the region.
-Account Management: Act as the primary point of contact for key accounts, building and maintaining strong, long-lasting relationships with local businesses and partners.
-Customer Relationship Management: Develop an in-depth understanding of hotel partner needs, concerns, and goals to provide personalized solutions and exceptional customer service.
-Sales & Business Development: Identify new business opportunities within key accounts and work to expand product offerings or services. Proactively seek ways to drive revenue growth and improve account performance.
-Collaboration: Work closely with internal teams (DC team, marketing, operations) to ensure smooth communication and execution of customer needs.
-Contract Negotiation & Pricing: Handle negotiations for renewals, upselling, and contract amendments while ensuring profitability and long-term partnerships for both Trip.com and partners.
-Problem-Solving: Address and resolve customer issues in a timely and efficient manner to maintain customer satisfaction and retention.
Reporting & Analysis: Regularly report on account performance, sales trends, customer feedback, and competitor activity. Use data to propose solutions and strategies for improvement.
-Market Insights: Keep abreast of market trends, competitive landscape, and customer preferences to recommend changes and enhancements in product offerings.
-Customer Training & Support: Provide guidance to customers on product usage, new services, and best practices to enhance their experience with the brand.
-Have end-to-end ownership of new hotel acquisitions and existing hotel account management within your designated market. Actively identify high-potential prospect partners & grow the revenue of the existing portfolio in this region.
-Educate accommodation providers on the many unique features that the trip.com platform offers. Quickly and effectively identify the correct platform product for each of your accounts to maximize their revenue.
-Take a customer-centric approach to everything you do. Ensure hotels content, rates, availability, and products offer the best value to Trip.com customers
-Keep your properties up to date on the campaigns offered by the trip.com platform and ensure strong coverage of deals across your account portfolio
-Responsible for the assigned market, and conducting the data research and analysis (market, product, competitor, price, supplier, etc.)
-Other assigned tasks based on business need
What you'll Need to Succeed
-Minimum of 3-5 years working experience in position within travel industry or revenue or travel agent or OTA background.
-Strong logical thinking capability and data analysis capability.
-Target oriented, analytical thinking, and problem solving skills.
-Data Analysis skill and Microsoft Office especially on Excel will be preferred.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more
* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
* We encourage flexible work arrangement
* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider
Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
References
Visible links
1. https://www.youtube.com/watchv=w4D31J3atps
2. https://www.youtube.com/@TripcomGroup
