Facility Management & Brand Compliance
- Ensure all facilities across the region strictly comply with the latest Ford & Lincoln global brand standards.
- Guide distributors through the renovation process, ensuring they understand the design language, timeline, and required documentation.
- Collaborate with local architects, Ford Land, and suppliers to balance brand standards with practical operational needs.
- Manage key suppliers for essential facility elements such as signage, millwork, and furniture.
- Oversee the certification process for all newly built or renovated facilities.
- Conduct market studies and capacity analysis to identify future facility requirements in the region.
Network Expansion & Agreement Management
- Manage the new distributor recruitment process, including reviewing business plans and preparing the Prospective Distributor Qualification (PDQ) package.
- Conduct due diligence on potential candidates and coordinate with approved suppliers for background checks.
- Draft and manage legal documents, including Letters of Understanding (LOU) and agreement packages, in coordination with the APDM operations team.
- Collaborate with the Office of General Counsel (OGC) to ensure all agreements and market actions meet Ford's legal compliance standards.
- Track agreement expiry dates, initiate the renewal process on time, and maintain an accurate database of all distributor contracts.
- Partner with the GTS/GOLDD team to ensure successful system launches and application access for new distributors.
Training, Standards & Performance
- Lead the implementation of Ford Standards across the APDM region and support Distributor champions.
- Launch and monitor training pathways in collaboration with Ford Academy to ensure staff competency.
- Track training metrics and implement action plans based on Training Need Analysis (TNA).
- Manage annual recognition programs, including the Henry Ford and President Awards.
- Oversee the Dealer Relationship Study and Dealer Satisfaction Study to monitor network sentiment.
- Implement Performance Improvement Processes (PIP) for underperforming markets or distributors.
Operational Support
- Support the Marketing team in organizing and managing APDM Distributor conferences.
- Execute monthly reporting on key performance metrics, including Net Promoter Score (NPS) and rewards tracking.
- Serve as the primary administrator for FMCDealer.com user access.
- Maintain an up-to-date contact database for all distributors in the region.
QUALIFICATIONS
- Bachelor's degree in Business or a related field with at least 5 years of experience in automotive or retail network management.
- Background in Dealer Development, Field Operations, Contract Management, Facility Planning, or Training implementation.
- Strong business acumen with the ability to perform financial analysis and strategic planning.
- Proven project management skills to handle multiple initiatives and stakeholders simultaneously.
- Fluent in English with excellent communication and presentation capabilities.
- Self-motivated, independent, and results-oriented with a proactive approach.
- Proficient in Microsoft Office and data analysis tools.
- Adaptable to cross-cultural environments and flexible working hours.
- Willing to travel regionally as required.
