Marketing Automation Engineer

About Docquity

Docquity is Southeast Asia's largest professional community of healthcare professionals. Our single-minded purpose is to build a trusted digital healthcare platform to elevate patient outcomes and, ultimately, build healthier lives.

Docquity connects healthcare professionals to help them be more collaborative, productive, and impactful and partners with companies to reach, educate and gain insights. Docquity has more than 350,000 healthcare professionals and has offices in India, Indonesia, the Philippines, Malaysia, Singapore, Thailand, Vietnam, and Taiwan.

About Role

Job Title: Marketing Automation Engineer

Apply here : https://forms.office.com/r/G59Gd2hsH8

Work Experience: 2-5 years of experience in CRM/Marketing Automation engineering or MarTech development

Location: Philippines, Malaysia, Thailand (Remote or Hybrid)

Academic Qualification:

Bachelor's degree in computer science, Information Technology, Software Engineering, or related technical field required

Relevant certifications in HubSpot, CRM platforms, cloud computing, or API development are an advantage

We are hiring a mid-level Marketing Automation Engineer to join our Patient Solutions (PSP) Team, which designs and delivers digital patient engagement and support programs across multiple countries.

In this role, you will work independently on technical execution, implementing CRM configurations, marketing automation workflows, and multi-channel integrationsprimarily using HubSpot and supporting tools. You will not be part of the product development or software engineering group; instead, you will focus on operational enablement for patient-facing digital programs.

You will collaborate with a Business Solutions Lead (who defines requirements and data logic) and a Digital Marketing Executive (who manages campaign content and schedules). Your role is to make the system work through configuration, integration, testing, and troubleshooting.

Expectations from you

Marketing Automation & CRM Execution

Configure HubSpot CRM objects, lists, workflows, forms, scoring rules, and lifecycle stages

Implement email/SMS/WhatsApp/LINE/Viber/other channel automation according to requirements

Build and maintain lead capture forms, landing pages, and automation triggers

API & System Integrations

Design and implement API integrations between HubSpot and external platforms:

oMessaging channels (WhatsApp, LINE, Viber, etc.)

oTelephony/voice systems (e.g., Voiso, Twilio)

oCustomer support systems (e.g., Freshworks)

oInternal clinical systems or data repositories

Build automation scripts, webhook handlers, and connector services for data syncing

Work with REST APIs, JSON, OAuth2, and event-based triggers

Troubleshoot integration issues and optimize for performance and stability

Data & Reporting

Set up dashboards, performance reports, and monitor logic within HubSpot

Maintain data quality through validation, deduplication, and cleansing routines

Support tracking and attribution setup for campaigns and patient journeys

Cross-Functional Collaboration

Work with the Business Solutions team to understand feature and data requirements

Support campaign teams in implementing automation logic and testing

Participate in QA checks, UAT testing, and incremental releases for new features

Skills/Competencies required

Must have:

Hands-on HubSpot experience (CRM + Marketing Hub)

Familiarity with APIs, RESTful services, JSON, and webhooks

Experience with WhatsApp/LINE/Viber/Twilio/Voiso/Freshworks integrations

Experience with technical tools such as Postman, Make/Zapier, or webhook middleware

Strong logical thinking, troubleshooting, and documentation skills

Can work independently after receiving structured requirements

Preferred:

Basic scripting experience (e.g., JavaScript, Python, or Node.js)

Familiarity with data privacy considerations in regulated environments

Understanding of digital engagement funnels and lifecycle automation

Exposure to cloud environments (AWS, GCP, Azure) for serverless workloads

Experience working in multi-country or multinational environments supporting multiple markets.

Exposure to multi-language or multi-brand automation systems.

Core competencies:

Strong analytical and structural thinking

Ability to translate business and marketing logic into technical systems

Ownership mindset with strong attention to detail

Good communication skills and ability to work cross-functionally in a fast-moving environment

Culture at Docquity

While we have been growing fast, we are still small enough that everyone makes a pivotal difference. We care less about hours worked and more about the outcome and the impact you make. We have worked hard to create an autonomous working culture emphasizing work/life balance and a fun working environment. We follow the hybrid work culture.