Monitor and analyse OMS partner performance (order volume, API success rate, service quality) to track health, identify trends, and propose improvement actions.
Coordinate with internal teams and OMS partners to ensure smooth daily operations, API synchronization, and timely issue resolution.
Collect and interpret partner feedback to identify recurring pain points and align cross-functional solutions that enhance service quality.
Maintain performance dashboards and reports to provide management visibility on KPIs, risks, and improvement progress.
Stay informed on OMS and market trends, using insights to recommend system or process enhancements that strengthen partner collaboration.
Requirements
Bachelor's degree in Business, Logistics, IT, or related field
Strong communication and relationship management skills (verbal & written)
Detail-oriented with strong organizational skills
Proactive mindset with ability to take ownership and solve problems
Basic understanding of APIs and system integrations (able to work with tech teams)
Data analysis ability using Excel, SQL, or BI tools
Experience in logistics, e-commerce, or OMS platforms is a plus
Project management or cross-functional coordination experience is a plus
