Build trust and foster long-term relationships between strategic sellers and the SPX platform.
Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.
To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.
Operations
Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.
Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes.
Pitching and Onboarding
Pitch and convert new corporate sellers who currently use other 3PLs to use SPX, with a focus on seller satisfaction.
Onboard strategic sellers as required by business direction.
Seller Portfolio
Targeted seller: 80100 entities
Seller profile:
Large Shopee sellers
Corporate Brand and social sellers require proper monthly review
Fulfilment partners
Requirements
Bachelor&aposs Degree in related field
Strong relationship-building and stakeholder management skills
Ability to proactively identify and resolve logistics-related issues
Experience in operational analysis and performance reporting
Problem-solving mindset with attention to detail
Able to effectively pitch, onboard, and support strategic sellers
