Marketplace Seller Management - Relationship Manager (Contract - SPX Express)
Marketplace Seller Management - Relationship Manager (Contract - SPX Express)
SPX ExpressFresher
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Job Description
About The Team
Job Description:
Relationship Building
Job Description:
Relationship Building
- Build trust and foster long-term relationships between strategic sellers and the SPX platform.
- Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
- Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.
- To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.
- Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.
- Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes.
- Pitch and convert new corporate sellers who currently use other 3PLs to use SPX, with a focus on seller satisfaction.
- Onboard strategic sellers as required by business direction.
- Targeted seller: 80–100 entities
- Seller profile:
- Large Shopee sellers
- Corporate Brand and social sellers require proper monthly review
- Fulfilment partners
- Bachelor&aposs Degree in related field
- Strong relationship-building and stakeholder management skills
- Ability to proactively identify and resolve logistics-related issues
- Experience in operational analysis and performance reporting
- Problem-solving mindset with attention to detail
- Able to effectively pitch, onboard, and support strategic sellers
- Excellent communication and presentation skills
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