Job Description
Role summary:
The Media Community Development team develops and executes on solutions for public figures and media publishers on social media platforms. This team helps to improving the experience of the media partner on the platform, by increasing engagement levels through exceptional support experiences for publishers, public figures, content and video creators, and obtaining actionable insights through the interaction with partners. This individual will work with media partners, providing support, collecting feedback, and managing the communication channel through voice and email interactions. This role will also involve executing scaled outreach campaigns to create and sustain new partnerships.
Key Responsibilities:
Provide an amazing support experience to our public figures and media publishers across the platform
Assess, quantify and implement workflow improvements to scale out support
Solicit, organize and contextualize product feedback from partners
Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
Become a primary point of contact for the partner and maintain strong direct relationships with key partners in the media & entertainment space.
Identify strategic partners, educate them on the Social Media platform and technology, manage relationships with key partners.
Manage strategy, implement and optimize partners objectives on Social Media
Track, analyze and communicate key quantitative metrics and business trends to managed partners.
Provide operational day to day support to managed partners
Basic Qualifications:
BA/BS degree of higher (Degree in Communications, BA, Marketing) [or equivalent work experience)
experience in partner management / client servicing/ b2b tele sales / account management experience is a plus
Experience in outbound calling is preferred as the process involves 95% calling.
Background in having worked in entertainment ecosystem and functioning of media partnerships or Digital Marketing/Social Media/Advertising is desirable
Fluent with writing & speaking in English
Previous experience of working in the media industry is advantageous
Key Skills :
Exceptional interactive communication and presentation skills as well as ability to serve as a spokesperson for the Social Media Platform
Good written communication in English and excellent command of English speaking on the phone
Self-motivated and independent thinker who is ready to take on initiatives without constant supervision
Proactively inform & drive engagement for partners & resolve business issues with partners
Must be fluent in English
Rapid learner who thrives in a fast-paced environment
Critical thinking is necessary in this role
