Merchandising Support Officer (Admin)

Responsibilities:

• Coordinate with suppliers and internal departments such as Merchandising, Marketing, Accounting, Legal etc. to set up new vendors in the system.
• Allocate stock to stores and ensure smooth stock flow across all retail locations.
• Access and analyze weekly sales and stock reports to support decision-making.
• Ensure accurate creation and follow-up of purchase orders.
• Provide administrative support to the merchandising team, including documentation and reports.
• Liaise weekly with the merchandising team to assist with stock or product issues.
• Handle reimbursement processes for petty cash and cash advances.
• Coordinate and follow up with related departments such as Marketing, Accounting, and Retail Stores.
• Monitor and manage imported brands including documentation, shipment tracking, and coordinating with international logistics teams.
• Handle product credit notes and claim processes for imported or defective goods.
• Work closely with department stores and online platforms to ensure timely product allocation, stock availability, and promotions alignment.
• Ensure all product master data, pricing, and promotions are correctly maintained in the system.
• Communicate effectively with both local and overseas suppliers regarding deliveries, documentation, and product issues.

Qualifications:

• Minimum 13 years of experience in merchandising administration, ideally with exposure to department stores or lifestyle brands.
• Experience working with retail chains. Experience in Fashion Import products is an advantage.
• Strong communication and coordination skills with both internal teams and external vendors.
• Proficient in English, both written and spoken, for communication with international suppliers/logistics.
• Detail-oriented with strong organizational and administrative skills.
• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Table) and other MS Office tools.
• Able to handle multiple tasks in a fast-paced environment and meet deadlines.