Job Overview:
Own and execute the local (country) policy issuance and servicing activities that support a Multinational/ Controlled Master Program. Ensure locally admitted policies are issued accurately, compliantly, and on time, aligning local requirements with the master program structure and multinational service standards.
Key Responsibilities:
1. Local policy issuance
- Prepare, issue, and deliver local admitted policies (new business and renewals) in line with underwriting instructions, program requirements, and service timelines.
- Ensure policy terms, limits, deductibles, endorsements, and premium details match agreed underwriting guidance and multinational program structure.
2. Multinational program coordination
- Act as the country point of contact for issuance matters with the multinational hub/global program team, underwriting, brokers, and local operations.
- Support alignment between master policy intent and local policy wording/requirements (within local regulatory constraints).
3. Documentation and data quality
- Maintain accurate policy records in core systems; manage document version control and required issuance checklists.
- Ensure consistent capture of program data (e.g., local premium, taxes/fees, limits, locations, insured entities) for downstream reporting and bordereaux needs.
4. Compliance and regulatory adherence
- Apply local regulatory and compliance requirements (admitted rules, mandatory clauses, language/currency, stamping, tax/fee handling, licensing constraints).
- Escalate where requested coverage/structure conflicts with local rules; propose compliant alternatives.
5. Servicing and mid-term activity
- Process endorsements, cancellations, reinstatements, certificates, and evidence of insurance; manage reissuance when needed.
- Support local invoicing/billing triggers and ensure issuance supports timely premium collection (as applicable by operating model).
6. Stakeholder management and service
- Provide clear status updates, manage expectations on timelines, and resolve issuance queries from brokers/clients/internal partners.
- Participate in service reviews and contribute to continuous improvement of issuance workflows and templates.
7. Controls and operational excellence
- Follow required controls (peer review, sign-offs, sanctions/AML steps where applicable, documentation completeness).
- Track KPIs (issuance turnaround time, defects, rework rates) and identify root causes of errors.
Typical deliverables:
- Issued local policies and endorsement documentation
- Local policy schedules, required notices/clauses, certificates/evidence of insurance
- Accurate policy system records and issuance checklists
- Timely issuance status reporting to multinational program team/broker
Key stakeholders:
- Local Underwriting and Operations (policy admin, billing/finance)
- Multinational hub / global program management team
- Brokers and (where appropriate) client risk/insurance managers
- Compliance/Legal/Regulatory colleagues
Skills & Competencies:
- Strong understanding of policy issuance processes and insurance documentation
- Familiarity with multinational program concepts (master/local structure, controlled master programs)
- Local regulatory awareness (admitted requirements, taxes/fees, mandatory wording, language/currency rules)
- High attention to detail; strong written communication
- Ability to manage multiple priorities under time pressure; issue-spotting and escalation judgment
- Proficiency with policy administration systems and document tools (Word/PDF, workflow platforms)
Qualifications:
- 2–5+ years in policy issuance/policy admin/operations within commercial lines (varies by market complexity)
- Multinational or complex account experience preferred
- Local insurance market/regulatory knowledge strongly preferred
