Job Description:
Network movement compliance , Pro-active monitoring of flight movements, activating contingency plans, responds promptly to network requests and timely updates of service incidents.
- Provide accurate and analytic performance / incident report to enhance performance quality.
- Provide a tracing service for the network and interface with local country customer service on service problems and enquiries.
- Proactive and immediate response to all customers.
- Communicate with service provider to get information on flight details.
- Work with airlines to implement outbound and inbound service enhancements.
- Handle operational communications with other Gateway and Hubs regarding inbound & outbound operations, adhering to standards and protocols for pre-alert, e-mails, GEMA and other communications with the DHL network.
- Interface with local country customer service on service problems and enquiries.
- Monitor and update the following:
- Network Movement ULD control
- Network Movement message control
- ULD flagging data quality control
- Confirm uplift of all outbound mo vements
- Confirm arrival of all inbound movements
- Confirm recovery of all inbound movements
- Daily report service incidents
- Update OURS with incidents on reasons of incident occur, transit time impact and corrective action taken to minimize transit time impact
- Proactive monitoring of QCC systems
- Provide instructions to Ops should there be request from origin or destination station on
- Monitor accuracy of daily Recap, movement performance both air and shuttle/road reports
- Perform the following:
- Update of SCL for shipments that are intercepted
- Identify and action exception handling according to exception handling procedures
- Follow up on shipment issues inclusive of DG handling until resolution
- Action on inbound alerts and provide information to the relevant parties.
- Timely and accurate response to all requests from Network.
- Create trace and follow up non-conforming shipment status until solutions
- Monitor key account and project shipment
- Incumbent has no direct reports and authority over country line and functional personnel.Nevertheless he/she must be able to demonstrate ability to influence decisions/actions throughprovision of value-added inputs into the organization's business processes.
