Night Manager

Company Description

At Miracle Grand Convention Hotel, we believe Excellence in Every Touchpoint Powered by People. As part of Miracle Group, we are committed to developing future leaders in hospitality through a culture built on TOUCH: Thoroughness Optimistic Unity Client Focused Heart

Our people are the heart of every guest experience, and we take pride in delivering service that is precise, warm, and truly memorable.

We are seeking a Night Manager who embodies leadership with calm confidence and service with heart. As the senior leader on duty during night hours, you will ensure operational continuity, guest safety, and a seamless service experience that reflects the Miracle standard.

Your responsibilities include supervising night-shift teams, managing late-night guest interactions, resolving issues with clarity and professionalism, upholding safety and emergency protocols, and ensuring that all nightly operations meet hotel policies. You will also oversee night audits, prepare key operational reports, and provide an effective handover to the morning management team.

This role is ideal for someone who leads with precision, optimism, unity, and genuine client focus a true ambassador of the Miracle Group service culture.

• Proven leadership experience in hospitality or hotel operations
• Strong decision-making and problem-solving skills, especially in high-pressure or unexpected situations
• Excellent communication skills in Thai & English, with the ability to guide and support diverse teams
• Service-oriented mindset with the ability to anticipate guest needs and exceed expectations
• Solid understanding of safety standards, compliance, and reporting requirements
• Ability to multitask effectively while maintaining accuracy and professionalism
• Experience with hotel systems (PMS/night audit) is an advantage
• Flexibility to work night shifts and represent the hotel with professionalism at all times