Key Responsibilities: -
- Manage and drive the performance of a team focused on OFR Export operations.
- Ensure customer requirements are met and take corrective actions in case of deviations from customer requirements.
- Act as a subject matter expert for OFR Operations queries, interacting with Customer Service, Product, and Global Service Centers as needed.
- Ensure documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures.
- Processes, handles, and distributes all required documents in the shipping area.
- Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
- Review processes and design systems to enhance service quality, aligning with the company's long-term goals and direction.
- Study operational issues, identify opportunities, and introduce best practices for OFR Ops/CS, focusing on increasing effectiveness and efficiency.
- Develop and implement continuous improvement initiatives to optimize export operations.
Qualification: -
- Bachelor's degree or MBA in Business Management, Logistics or and related field.
- At least 10 years experience in Freight Forwarding Business or related fields.
- Experience with CargoWise (CW1) is an advantage.
- Solid understanding of customer service processes, systems, and operational flow.
- Strong communication and negotiation skills
- Excellent command of spoken and written in English
- Strong Leadership skills.
- Good computer skills and MS Office
Welcome! Please submit your resume and documents for interview consideration.
