Ocean Freight Manager

10-12 Years

Job Description

Key Responsibilities:

Manage and drive the performance of a team focused on OFR Export operations.
Ensure customer requirements are met and take corrective actions in case of deviations from customer requirements.
Act as a subject matter expert for OFR Operations queries, interacting with Customer Service, Product, and Global Service Centers as needed.
Ensure documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures.
Processes, handles, and distributes all required documents in the shipping area.
Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
Review processes and design systems to enhance service quality, aligning with the company's long-term goals and direction.
Study operational issues, identify opportunities, and introduce best practices for OFR Ops/CS, focusing on increasing effectiveness and efficiency.
Develop and implement continuous improvement initiatives to optimize export operations.

Qualification:

Bachelor's degree or MBA in Business Management, Logistics or and related field.
At least 10 years experience in Freight Forwarding Business or related fields.
Experience with CargoWise (CW1) is an advantage.
Solid understanding of customer service processes, systems, and operational flow.
Strong communication and negotiation skills.
Excellent command of spoken and written English.
Strong Leadership skills.
Good computer skills and MS Office