Office Admin

Who We Are

Yanolja Go Global is one of the world's leading B2B wholesalers in the travel industry, providing full-service online hotel and tourism-related solutions to travel agencies and partners worldwide.

Our platform offers access to a wide portfolio of accommodation options, reservations services, and travel products, supporting thousands of travel agencies globally.

The Role

We are looking for a reliable and detail-oriented Office Admin & Operations Executive to join our Operations team in Bangkok.

This role is office-based and combines administrative support with operational tasks. You will serve as a key point of contact for internal teams and external partners, supporting daily office activities while assisting with operational and reservation-related processes.

This position is ideal for a service-oriented professional who enjoys multitasking, working with different stakeholders, and being part of a collaborative operations environment.

Key Responsibilities

• Support office administrative documentation and assist Office Managers with internal and external coordination.
• Act as a point of contact for document handling and administrative support requests.
• Handle incoming and outgoing calls and emails in line with quality standards and procedures.
• Provide professional customer service via email and phone, including preparing quotations when required.
• Track client reservations and ensure timely and efficient responses.
• Monitor and follow up on enquiries received through the company website.
• Make reservations via phone and email systems.
• Work closely with Operations, Sales, and Product teams to ensure smooth coordination.
• Perform general administrative tasks as assigned by the line manager.

Qualifications

• Good level of English (reading, writing, and speaking) -mandatory.
• Additional languages such as Chinese, Japanese, or Korean are a strong advantage.
• Familiarity with tour operators, front desk, reservations, hotel operations, or customer service.
• Ability to work both independently and as part of a team.
• Strong organisational, communication, and negotiation skills.
• Problem-solving mindset with attention to detail.
• Junior to Mid-level experience.

Why Yanolja Go Global

• Join an international, dynamic work environment.
• Gain exposure to global operations in the travel industry.
• Work closely with cross-functional teams.
• Opportunities for learning and professional development.

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