Office Operations Manager

Our client is a leading global management consulting firm with a strong presence across Asia Pacific. They are seeking an experienced Office Operations Manager to lead workplace operations for their Bangkok office.

This role is responsible for ensuring a high-performing, efficient, and employee-centric workplace while overseeing facilities, office services, procurement, vendor governance, workplace safety, budgeting, and operational excellence. The successful candidate will play a critical role in delivering a world-class workplace experience while driving continuous improvement across office operations.

Key Responsibilities

Office Operations

• Lead the day-to-day operations of the Bangkok office, ensuring seamless delivery of workplace and business support services.
• Develop, implement, and continuously improve operational processes to enhance efficiency and service quality.
• Oversee office administration, workplace services, facilities, and support teams.
• Ensure office supplies, equipment, and workplace resources are effectively managed.

Integrated Facilities Management

• Serve as the primary relationship manager for the Integrated Facilities Management (IFM) partner.
• Govern the performance of outsourced workplace services, including:
• Front of House / Reception
• Office Administration
• Facilities Operations
• Engineering & Preventive Maintenance
• Cleaning & Housekeeping
• Pantry & Hospitality Services
• Mailroom & Courier Services
• Vendor Management
• Meeting & Event Support
• Health, Safety & Environmental Compliance
• Conduct regular operational reviews to ensure compliance with contractual obligations and service level agreements (SLAs).
• Monitor KPIs, service performance, customer satisfaction, and operational risks, implementing corrective and preventive actions where required.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, sustainability, and employee experience.

Vendor & Procurement Management

• Lead office procurement activities and maintain an approved supplier database.
• Ensure supplier governance and risk management processes are consistently followed.
• Negotiate commercial terms with vendors to achieve the best balance of cost, quality, and service.
• Manage vendor relationships, contract performance, service scope changes, and performance reviews.
• Escalate and resolve vendor performance issues in a timely manner.

Facilities & Workplace Management

• Ensure all workplace facilities operate safely, efficiently, and to a high professional standard.
• Implement operational checklists and quality assurance processes for meeting rooms and shared spaces.
• Conduct regular inspections to identify maintenance requirements, repairs, or refurbishment opportunities.
• Oversee office fit-out, renovation, and workplace improvement projects, coordinating with internal stakeholders and external partners.

Meeting & Event Management

• Oversee operational support for leadership meetings, executive visits, internal events, and large-scale office activities.
• Assign operational leads, prepare event plans and checklists, coordinate logistics and vendors, negotiate venue arrangements, and ensure contingency plans are in place.

Health, Safety & Security

• Ensure compliance with workplace health, safety, security, and environmental standards.
• Maintain emergency response procedures and business continuity plans.
• Coordinate emergency preparedness activities, including regular testing of emergency notification systems and workplace protocols.
• Promote a safe, secure, and compliant working environment for employees and visitors.

Budget & Financial Management

• Prepare and manage annual operating budgets for workplace operations.
• Monitor expenditure against budget and recommend corrective actions where necessary.
• Identify opportunities to improve operational efficiency and optimise costs.

Real Estate & Space Planning

• Partner with corporate real estate teams to support workplace strategy and office capacity planning.
• Manage seating arrangements and workspace utilisation to support business growth.
• Support lease renewals and collaborate with property partners to achieve commercially competitive outcomes.

Digital Transformation

• Support workplace transformation initiatives through the adoption of technology and digital solutions.
• Drive implementation and adoption of new systems and tools that improve operational efficiency and service delivery.
• Champion innovation and continuous improvement across workplace operations.

Special Projects

• Lead or contribute to cross-functional operational initiatives and strategic projects as required.

Requirements

• 10–15 years of professional experience, including at least 5 years in a management or leadership role.
• Proven experience leading office operations, workplace services, facilities management, or corporate services within a multinational, consulting, professional services, or other fast-paced corporate environment.
• Strong experience managing outsourced service providers, facilities partners, and vendor performance.
• Experience in procurement, budgeting, operational planning, and contract management.
• Experience managing facilities projects, office relocations, refurbishments, or large corporate events is highly desirable.
• Strong leadership, stakeholder management, negotiation, and communication skills, with the confidence to engage senior leaders.
• Highly organised, proactive, and able to manage multiple priorities in a dynamic environment.
• Comfortable using workplace technology and collaboration platforms such as Microsoft Office, Slack, Trello, or similar tools.
• A customer-focused mindset with a commitment to delivering an exceptional workplace experience.

Why Join This Opportunity

This is an opportunity to join a globally recognised management consulting firm and play a key leadership role in shaping the workplace experience for a high-performing office. The role offers broad exposure across workplace operations, facilities management, vendor governance, operational transformation, and strategic projects within a collaborative and international environment.

Location: Bangkok, Thailand

Employment Type: Permanent