Company Description
Aleta Planet, founded in 2014 in Singapore, is a fast-growing fintech. As a principal member of VISA and a licensed Major Payment Institution under the Monetary Authority of Singapore, the company offers multi-currency virtual accounts, co-brand card issuance, VISA BIN sponsorship, and global remittance network covering 80+ countries. With offices in Singapore, Hong Kong, Dubai, Malaysia, and Canada, Aleta Planet helps businesses scale globally by interconnecting diverse payment options through a single proprietary API platform.
Role Descriptions
- Manage full onboarding lifecycle for individual and corporate clients, including document collection, KYC/EDD requirements, and account setup coordination
- Liaise with internal compliance, legal, and operations teams to ensure onboarding cases meet regulatory and internal risk requirements
- Act as the day-to-day point of contact for client queries, escalations, and servicing requests post-onboarding
- Track onboarding pipeline status and provide regular updates to management on turnaround times and bottlenecks
- Prepare and review onboarding documentation (application forms, individual/corporate KYC packs)
- Coordinate with clients to resolve outstanding documentation or compliance queries in a timely manner
- Maintain accurate client records and case files in internal systems
- Identify process improvement opportunities to streamline onboarding and servicing workflows
- Support client retention efforts by ensuring high service standards throughout the client lifecycle
Qualifications
- 2–5 years of experience in client onboarding, KYC/AML operations, client servicing, or relationship support, ideally within fintech, payments, banking, or financial services
- Familiarity with KYC/EDD/CDD processes for both individual and corporate account types
- Organised and detail-oriented with strong document handling and case management discipline
- Ability to manage multiple onboarding cases concurrently
- Proficiency in English required; Mandarin proficiency a strong advantage given regional client base
