Department: Sales
Location: APAC-Thailand
Description
Join a team that is changing millions of lives.
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.
Ready to join us
About This Opportunity
The Onboarding Practice Development Manager is accountable within a specified territory, to ensure a smooth recruitment and onboarding journey for newly trained doctors through the provision of sales and clinical guidance and support. To deliver excellent customer experience for all new Invisalign providers whilst collaborating internally with key stakeholders to drive continuous improvement in the new doctor onboarding program.
Essential Duties And Responsibilities
- Responsible for leading in generating the lead of new doctors including lead acquisition activities and events, connecting Ortho Training centers, introduction session, collection of prospect doctors and assigning doctors to territory with guidance of clinical and sales leads.
- Responsible for working with doctors to complete pre and post training course touchpoints, including activities such as coaching doctors on case selection and suitability.
- Develop good rapport with new doctors during training courses and coordinate with PDMs to ensure new doctor activities are executed as required.
- Ability to manage own priorities and work independently to achieve KPIs and deliver targets for newly trained doctors.
- Collaborate closely with the marketing, sales and clinical team to acquire, nurturing, onboarding new doctors and successfully transition to PDM after doctor complete onboarding journey.
- Application of Align Technology Education Pathway and annual clinical events calendar.
- Some road assistance may be required.
- Attendance at Invisalign Fundamentals and Invisalign Go training courses.
- Responsible for hosting and moderating online webinars and calls.
- Maintain a high level of product knowledge, clinical understanding and understanding of digital practice workflows.
- Maintain current knowledge on new products, competitive products, and other general market information.
- Responsibility to open conversations about iTero intraoral scanners, in-practice benefits, and detail to drive conversion.
- Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
- Adherence to agreed KPIs, including but not limited to Practice Events, Educational Recruitment, Call Rate and Business Planning
- Travel will be required to attend dental practices, meetings, and events
Key Success Measures
- Achievement of number of new doctors
- Achievement of doctor activation, new doctor's case submission at Invisalign courses
- Achievement of number of new doctors leads generated through all channels e.g., doctor referral, events, etc.
- Achievement of conducting lead generation events
Skills, Knowledge & Expertise
- Experience in customer acquisition activities and skilled at developing a pipeline of potential customers based on eligibility and assessment criteria.
- Ability to demonstrate the iTero scanner and highlight technical capabilities of the scanner.
- Avid learner who effectively articulates product specific selling messages
and can provide in-person and remote support to customers.
- Excellent interpersonal, communication, and presentation skills.
- Highly motivated, commercially adept, articulate, and confident.
- Ability to connect with doctors to manage the end- to -end sales process.
- Solutions focused on the ability to navigate through ambiguity and work autonomously.
EDUCATION And/or EXPERIENCE
- Prior experience in the dental or medical device industries, highly preferred with some experience working with dental practices or with the Invisalign System.
- Experience in sales or marketing-related field is preferred.
- Have a keen interest in education and a demonstrated ability to learn technical information.
- Willingness to travel and work outside of standard working hours.
- Strong skills across Windows applications
- Driver's license and own vehicle is a requirement of this position
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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
