Key Responsibilities
- Provide Level 1 and Level 2 support for end-user devices and applications.
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals.
- Support Windows operating systems and Microsoft 365 applications.
- Manage user accounts, permissions, and access requests through Active Directory.
- Configure and support Outlook, Teams, OneDrive, and other Microsoft applications.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Support mobile devices, including smartphones and tablets.
- Perform software installations, upgrades, and patch management.
- Handle IMAC activities (Install, Move, Add, and Change).
- Provide support for video conferencing and meeting room technologies.
- Maintain IT asset inventory and documentation.
- Log, track, and resolve incidents and service requests through ticketing systems.
- Coordinate with vendors and internal teams for issue resolution.
- Ensure compliance with IT security policies and procedures.
Technical Skills
End User Computing
- Desktop & Laptop Support
- Hardware Troubleshooting
- Printer & Peripheral Support
- Software Installation & Configuration
Microsoft Technologies
- Windows 10/11
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- Active Directory
- Azure AD (Preferred)
Networking
- TCP/IP
- DNS
- DHCP
- VPN Support
- Wi-Fi Troubleshooting
Tools
- ServiceNow / Jira / Remedy
- Remote Support Tools
- SCCM / Intune (Preferred)
Preferred Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Microsoft certifications are an advantage.
- Experience in corporate desktop support or EUC environments.
Key Competencies
- Strong troubleshooting and analytical skills.
- Excellent customer service and communication skills.
- Ability to work independently and manage multiple tasks.
- Team-oriented and proactive approach to problem-solving.
Client: HCL /Haleon
Payroll: Teceze Pvt Ltd
Long Term contract role
Site Address: 55 Wave Place Building, 13th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok 10330, Thailand
