Our client is a beverage shop business with more than 50 branches. They are looking for an Operations Director to oversee the overall operations.
Responsibilities
- Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores
- Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
- Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
- Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
- Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures
- Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
- Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels
- Interviews job candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store
- Supports DO and/or Multi-Unit F&B Manager in developing and implementing creative strategies to increase revenue
- Monitors progress towards unit goals and assigns associates to meet those objectives
- Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
- Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
- Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance
Qualifications
- Minimum of 7 years of experience in the restaurant or Beverage or QSR industry, with at least 3 years in a supervisory or managerial role.
- Strong leadership skills with a professional image and high level of self-confidence.
- In-depth understanding of restaurant operations, including front-of-house and back-of-house management.
- Strong knowledge of operational standards, food safety, hygiene, and quality control.
- Excellent problem-solving skills with the ability to make quick decisions in a fast-paced environment.
- Proven ability in staff management, coaching, and team development.
- Strong understanding of teamwork dynamics and ability to build high-performing teams.
- Able to work flexible hours, including weekends and holidays, and travel as required.
- Proficient in computer skills, including POS systems, inventory management systems, and Google Workspace (Drive, Sheets, Slides).
- Strong focus on customer satisfaction and service excellence.
