Operation Service Center - English Speaker

Working Location: Gaysorn Amarin Tower, BTS Chitlom

Working Hours: 5 days / week (Hybrid: 1 day from the office, 4 days from home)

About Us:

HBX Group is the worlds leading technology partner, connecting and empowering the world of travel. Were game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to move fast, dream big and make the difference every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our global approach, local touch mentality. Were headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Summary:

The main objective of this role is to support HBX Group business functions with all elements of high-volume data entry processes. This includes the creation, uploading, and continual maintenance of all aspects of hotel contracts, suppliers information, and content information, supporting the Supplier Integration configuration team and SRC if and when required. This role will involve adhering to set service targets and KPIs and delivering work of high quality with a strong focus on attention to detail and quality control. Support the development of a high-performing service culture.

Responsibilities:

• Respond to assigned tasks within the daily workflow and business pipelines. Ensure timely and accurate processing of all work queues.
• Analyse and interpret incoming hotel contract data with the ability to question the data from an operational and commercial perspective with key stakeholders.
• Follow established processes and procedures to input the required data onto in-house systems in a consistent and accurate format.
• Consistently meet or exceed KPIs established for the team, ensuring consistent delivery against quality and productivity standards.

Challenges:

• Decisions are mainly guided by policies, procedures, or practices however some situations may require exploring alternative solutions.
• Consistently meeting deadlines within service level agreements with significantly high attention to detail.
• Interpreting and assessing internal customer needs and requirements and offering the best/most appropriate solutions via established processes.
• Flexibility /ability to switch between different tasks within the department

Qualifications:

• Excellent to Fluent in English - written and spoken
• New graduates are welcome
• Flexible to work in shifts in the future. (Currently working Mon-Fri from 9 a.m. to 6 p.m.)

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We&aposre committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.