Operations Agent

Overall Role Purpose

Ensure that all shipments - Inbound, Outbound and Transit - are processed in comply with GSOP, DHL Network standards and Local requirement to meet customer satisfaction

Key Accountabilities

• Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements
• Assist in ensuring operational practices and procedures are carried out effectively
• Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames.
• Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures
• Build-up the reliable relationship to facilitate the daily operations activities
• Co-ordinate within shift operations to meet operational demands at a high service quality
• Understand and comply with the requirement from other Gateways and Hubs
• Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image
• Maintain the good relations and follow-up the special requirement if necessary
• Manage to handover 3rd party shipment
• Ensure that physical movement of Dangerous Goods and Medical Express/WMX cargo meets customers and internal requirements and is completed in an efficient and safe manner.

Qualifications

• High school or Higher
• Professional proficiency in Thai (Written & Spoken) is required for this role due to the need to communicate with local stakeholders and customers
• Basic English communication (Reading & Written)
• Basic software skills (Word, Excel, etc.)
• Able to work under pressure and rotating shift
• Enthusiastic, Accountable and reliable
• Basic analytical skills and problem solving
• Interpersonal skills
• Good team player
• Service-minded
• Driving license and Fork Lift lic ense are preferred