Operations & Business Development - PPF & Automotive Wrap Brand
Location: Singapore
Employment Type: Full-Time
Department: Operations / Business Development
Reports To: Founder / Managing Director
About the Role
We are looking for an Operations & Business Development Executive to join our growing automotive PPF, colour PPF and vehicle wrapping brand.
This is a hands-on, commercially focused role combining day-to-day operations, customer management, sales development and business growth.
The successful candidate will be responsible for ensuring our operations run smoothly while actively identifying new business opportunities, developing partnerships and helping increase revenue.
You will work closely with management, the sales team, installers and customers to ensure that every project is delivered professionally and efficiently.
Key Responsibilities
1. Daily Operations Management
- Oversee the day-to-day operations of the PPF and vehicle wrapping business.
- Coordinate customer bookings, vehicle drop-offs and collections.
- Ensure jobs are scheduled efficiently according to manpower, bay availability and project requirements.
- Monitor job progress and ensure projects are completed within agreed timelines.
- Coordinate closely with installers and ensure work is carried out according to company standards.
- Identify operational issues and implement solutions quickly.
- Ensure the workshop and customer areas maintain a professional and organised environment.
- Monitor stock levels of PPF, wrap materials, consumables and other operational supplies.
- Coordinate with suppliers and vendors when required.
2. Customer & Project Management
- Act as a key point of contact for customers throughout their projects.
- Understand customer requirements and communicate them clearly to the installation team.
- Provide customers with regular updates on project progress.
- Handle customer enquiries, feedback and service issues professionally.
- Conduct vehicle handover and ensure customers are satisfied with the completed work.
- Follow up with customers after completion to encourage reviews, referrals and repeat business.
- Maintain strong relationships with high-value and repeat customers.
3. Business Development
- Identify and develop new business opportunities for the company.
- Build relationships with:Car dealershipsParallel importersAutomotive workshopsCar clubsCar rental companiesAutomotive influencersCorporate clientsLuxury and performance car owners
- Develop partnership opportunities that can generate recurring business.
- Approach potential corporate and commercial customers.
- Prepare business proposals and partnership packages.
- Follow up on leads and convert opportunities into sales.
- Maintain a pipeline of potential business accounts.
- Identify new market opportunities and services that can increase company revenue.
4. Sales & Revenue Growth
- Support the sales team in converting enquiries into confirmed jobs.
- Understand the company's PPF, colour PPF, wrapping and related automotive services.
- Recommend suitable solutions based on customer requirements.
- Upsell relevant products and services where appropriate.
- Monitor sales performance and identify opportunities for improvement.
- Develop strategies to increase average customer spending.
- Follow up on quotations and outstanding leads.
- Help develop promotional packages and commercial offers.
5. Process & Efficiency Improvement
- Review existing operational processes and identify areas for improvement.
- Develop and implement SOPs where necessary.
- Improve booking, scheduling, customer communication and job tracking processes.
- Monitor turnaround times and identify bottlenecks.
- Work with management to improve productivity and profitability.
- Track operational issues and recommend corrective actions.
- Help establish systems that allow the company to scale efficiently.
6. Supplier & Inventory Management
- Coordinate with PPF, wrap and automotive product suppliers.
- Monitor material usage and inventory levels.
- Assist with purchasing and replenishment planning.
- Compare supplier pricing and negotiate where appropriate.
- Reduce unnecessary wastage and material losses.
- Ensure sufficient stock is available for upcoming projects.
7. Reporting & Administration
- Prepare regular operational and business development reports.
- Track sales leads, conversion rates and business opportunities.
- Monitor customer bookings and project status.
- Maintain accurate customer and supplier records.
- Report operational issues and business opportunities to management.
- Assist management with budgeting, forecasting and business planning.
Job Requirements
Essential Requirements
- 2-5+ years of experience in operations, business development, sales, customer management or a related field.
- Experience working in an SME or fast-paced business environment is preferred.
- Strong communication and interpersonal skills.
- Strong organisational and coordination abilities.
- Commercially minded with a strong focus on revenue and business growth.
- Comfortable communicating with customers, suppliers, partners and senior management.
- Able to manage multiple projects and priorities simultaneously.
- Strong problem-solving and decision-making skills.
- Proficient in Microsoft Office / Google Workspace.
- Able to work independently with minimal supervision.
- Possess a valid Singapore Class 3 driving licence is preferred.
Automotive Experience
Experience in the automotive industry is strongly preferred, particularly in:
- Paint Protection Film (PPF)
- Colour PPF
- Vehicle wrapping
- Automotive detailing
- Ceramic coating
- Car dealerships
- Automotive workshops
- Automotive accessories
- Performance / luxury vehicles
A genuine interest in cars and understanding of Singapore's automotive market will be a strong advantage.
Ideal Candidate
We are looking for someone who is:
- Highly organised and commercially driven
- Proactive rather than waiting to be told what to do
- Confident dealing with customers and business partners
- Comfortable negotiating and closing business opportunities
- Good at solving problems under pressure
- Able to manage both people and processes
- Detail-oriented but able to see the bigger business picture
- Comfortable working in a hands-on SME environment
- Willing to get involved in day-to-day operations
- Results-oriented and motivated by achieving targets
- Able to build long-term relationships with customers and partners
- Passionate about cars and the automotive industry
What We Are Looking For
This is not purely an administrative operations position.
We are looking for someone who can help us run the business better and grow the business faster.
The successful candidate should be able to identify operational problems, solve them, improve processes and simultaneously look for opportunities to bring in new customers and revenue.
You should be comfortable asking:
How can we make this operation more efficient, serve our customers better and generate more business
The role will have significant exposure to management and the opportunity to take ownership of operational and business development initiatives as the company grows.
Remuneration
Salary: S$3,850 - S$4,200 per month, depending on experience and suitability.
Performance incentives / commissions / bonuses may be offered based on individual and company performance.
Application
Interested candidates should submit:
- Updated CV
- Relevant work experience
- Expected salary
- Availability / notice period
- Relevant examples of business development, sales or operational achievements, where applicable
Candidates with automotive industry experience will be strongly considered.
